Service & SUPPORT, Carepaq and Warranty Information

QuickSpecs

StorageWorks Fibre Channel SAN Switch 8-EL by Compaq

SERVICE & SUPPORT, CAREPAQ AND WARRANTY INFORMATION (continued)

CarePaq Information

Sample part numbers:

•FM-**XHW-36, 3 year, uplift to 5 x 9, Next Day Response

•FM-**4HR-36, 3 year, uplift to 5 x 9, 4-hour Response

•FM-**724-36, 3 year, uplift to 7 x 24, 4-hour Response

** represents a two digit product specific code

•CarePaq is defined as an upgrade to the product warranty attribute, available for a specific duration and hours of coverage.

•CarePaq is not available for less than the product’s warranty duration.

•CarePaq is available for sale anytime during the warranty period for most products, but the commencement date will be the same as the Warranty Start Date (delivery date to end user customer). Proof of purchase may be required.

•CarePaq services are prepaid.

For additional CarePaq (hardware & software) information, as well as orderable part numbers, please refer to the URL listed below:

http://www.compaq.com/services/carepaq/index.html

Components

The following brick level options/components do not have individual CarePaqs. These items will be included in product CarePaqs into which they are installed.

Disk Drives	Tape Drives	CD/DVD ROM	SCSI Hubs in SBBs	Adapters
Bus Converters	Backplane RAID Controllers	Power Supplies	Cabling	Fans

What is Storage Services Bundling?

The Storage Services Bundling takes the existing storage products along with the existing services and creates bundles of storage hardware/software and appropriate services. The increased level of support provides for a higher level of storage system availability for the customer.

DA-10647

North America — Version 7 — March 21, 2002