BOXLIGHT CP-19t manual Troubleshooting

APPENDIX

TROUBLESHOOTING

Before calling your dealer or service center for assistance, check the following:

1.Make sure you have connected a projector to your computer or video equipment as described in the section "CONNECTING PROJECTOR" on pages 11 ~ 13.

2.Check cable connection. Verify that all computer, video and power cord are properly connected.

3.Verify that all power is switched on.

4.If the projector still does not produce an image, re-start your computer.

5.If an image still does not appear, unplug the projector from your computer and check your computer monitor's display. The problem may be with your graphics controller rather than with the projector. (When you reconnect the projector, be sure to turn the computer and monitor off before you power up the projector. Turn the projector on, and then the computer.)

6.If the problem still exists, check the following chart.

Problem:	Try these Solutions
No power.	● Plug the projector into your AC outlet.
	● Make sure READY Indicator lights.
	● Wait 90 seconds after the projector is turned OFF before turning the projector back on.
	NOTE : After pressing Power ON-OFF button to OFF, make sure the projector works as
	follows:
	1. LAMP indicator lights bright, and READY indicator is turned off.
	2. After 90 seconds, READY indicator lights green again and the projector can be
	turned on by pressing Power ON-OFF button.
	● Check WARNING TEMP. indicator. If the indicator flashes red, the projector cannot be
	turned on.
	(See "TURNING ON/OFF PROJECTOR" section on page 19.)
	● Check Projection Lamp. (Refer to page 37.)
Image is out of	● Adjust focus of the projector.
focus.	● Make sure the projection screen is at least 3.0’ (0.9m) from the projector.
	● Check Projection Lens to see if it needs cleaning.
	NOTE : Moving the projector from a cool temperature location to a warm temperature
	location may result in moisture condensation on Projection Lens. In such an event,
	leave the projector OFF and wait until condensation disappears.
Picture is Left/Right	● Check Ceiling / Rear feature. (See “SETTING” section on page 35.)
reversed.
Picture is	● Check Ceiling feature. (See “SETTING” section on page 35.)
Top/Bottom
reversed.
Some displays are	● Check Display feature.(See “SETTING” section on page 35.)
not seen during the
Operation.
No image.	● Check the connection between your computer or video equipment and a projector.
	● When turning a projector on, it takes about 30 seconds to display an image.
	● Check the system that you select is corresponding with your computer or video
	equipment.
	● Make sure the temperature is not out of Operating Temperature (5°C ~ 35°C).
No sound.	● Check audio cable connection from audio input source.
	● Adjust the audio source.
	● Press VOLUME (+) button.
	● Press MUTE button.

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