LG Electronics AN-VC400 owner manual Appendix, Troubleshooting

APPENDIX

TROUBLESHOOTING

APPENDIX

For the problems listed below

If Skype doesn’t start

If the Notification Window is not displayed when a call is received

If there’s echo (e.g. when you hear your own voice played back through the speakers)

If you’re not able to receive any video or if it is of low quality

If the call ends abruptly

If the Skype menu does not appear on the Premium menu

Other issues

Check the following areas

■■ Check whether the Video Call Camera is properly connected to the USB port on the TV.

■■ Check the network connection status.

■■ Check that your status is not set as “Do not disturb”.

■■ When using certain TV functions, incoming calls can’t be received . (e.g. during a software update, etc.).

■■ Check ‘Privacy Settings’ is “Allow calls from people in my contact list only”.

■■ Position the Video Call Camera at the top-center of your TV.

■■ Change the home theater audio setting to stereo rather than surround. ■■ Reduce the speaker volume.

■■ Too much echo in the room can decrease audio quality. ■■ Test microphone using the ‘Echo / Sound Test Service’.

■■ Internet or network congestion can degrade video quality.

■■ Using wireless can also degrade video quality. We recommend using a wired internet connection.

■■ Screen quality can decrease when using Zoom-In. We recommend you use minimum zoom during video calls.

■■ Check whether the call quality information is marked as “critical”. If this is the case, video quality can be degraded.

■■ When certain TV functions are activated, the call may be disconnected. (e.g. Sleep timer, etc.)

■■ Do not unplug the Video Call Camera during a call.

■■ Check whether your TV supports the Video Call Camera (see page 2). ■■ Connect the camera to your TV, then update the software. For details

about how to update the software, refer to your TV manual.

■■ Issues may arise from network congestion of problems with the Skype network.

■■ For further inquiries about Skype functions, visit www.skype.com.

 NOTE: Video call quality may vary depending on the TV model.

►►720p HD Video Call : LM9, EM9, LM8(Except for Japan), LA74, LA6, LN6, LN57, LN56, LN46, PH67, PH66, PH47, PN67, PN57, PN47

►►VGA Video Call : LM7, LM6, LS57, LM5, LS3, PM9, PM6, PA66, PA69, PA47, PM4

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