EN
TROUBLESHOOTING
The below table lists out some of the problems you could encounter. If you are unable to solve the problem, contact the Customer Care Centre in your country. Contact us via www2.oregonscientific.com/service/support.asp
Problem | Possible cause | Solution / Remarks |
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The unit does not | Power supply? | Ensure plug has been properly inserted into the wall socket |
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work |
| Ensure there is no power failure. Check by connecting |
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| another appliance to the wall socket |
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The unit does not | Normal use | This is normal as the light bulb generates heat. However, |
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work |
| ensure there is enough ventilation and vents are not |
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| covered as this can pose a fire hazard. |
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When setting | Normal use | Press RESET at the base of the unit or remove and reinsert |
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functions, the unit |
| plug into wall socket. The appliance will then be reset to |
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does not respond |
| factory default settings. |
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The light does not | Light intensity is too low? | Press | to increase light intensity |
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Alarm function disabled? | Ensure alarm time is displayed on LCD screen. Press |
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work |
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| ALARM to enable. |
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| Light bulb is defective? | Replace the light bulb. |
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| Light bulb not properly | Unscrew and screw in the light bulb again. |
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| screwed in? |
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Lamp does not turn | Normal operations | Allow 3 seconds for the lamp to dim. Please wait until the |
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on again immediately |
| lamp reaches the preset intensity level |
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after it has been |
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switched off |
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No sound when the | Alarm function disabled? | Ensure alarm time is displayed on LCD screen. If |
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alarm goes on |
| displayed, press ALARM to enable. |
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| Radio is defective? | If radio has been selected for alarm mode, check that radio |
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| works. Press RADIO after you disable the alarm or press |
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| ALARM. |
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The radio is | Positioning of external | Change position of external antenna if necessary. |
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defective / produces | antenna? |
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a crackling sound | Broadcast signal is weak? | Press | RADIO TUNE to search for the correct signal. |
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Alarm did not activate | Alarm function disabled? | Ensure alarm time is displayed on LCD screen. If |
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today, but it did |
| displayed, press ALARM to enable. |
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yesterday | Power failure? | Perhaps there was a power failure which lasted longer than |
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| the capacity of the back up system? The display will show |
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| an incorrect time and alarm will be 00:00. Do settings |
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| again. |
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The light wakes me | Location of unit is not | It is recommended that the unit is not placed too far and not |
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too early / late | suitable? | lower than your head while in a sleeping position. Make |
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| sure the light is not blocked by bed, duvet or pillow. |
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Snooze does not | Distance? | Wave your hand in front of the SNOOZE SENSOR at a |
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work |
| distance range of approx. 1cm to 8cm (0.5 to 3 in). |
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LCD backlight is too | Display brightness? | Slide DISPLAY BRIGHTNESS to HIGH. |
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weak to see |
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There is no sound | External device? | Make sure external device is playing. |
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after plugging to an | Connection? | Make sure cable is firmly connected with the external |
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external source |
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| device and the unit. |
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