Visioneer 9000 manual Troubleshooting, Problem The scanner won’t scan. What’s wrong?

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52VISIONEER 9000 USB SCANNER INSTALLATION GUIDE

TROUBLESHOOTING

In addition to the troubleshooting information contained in this section, please see the Readme ﬁle in the PaperPort directory on your computer’s hard drive. The Readme ﬁle contains additional information that may help you diagnose problems with the scanner.

If you try all the troubleshooting procedures described in this section and in the Readme ﬁle, and the scanner still has problems, you may have a malfunctioning scanner. Please see the technical support card that you received with your scanner for technical assistance telephone numbers. Also visit our web site at www.visioneer.com for additional technical information.

Problem: The scanner won’t scan. What’s wrong?

Check for one of these possible problems:

•Is a cable loose or not plugged in securely? Inspect all cable connections. Make sure all the cables are plugged in securely.

•Is the scanner’s status light on? If the light is not on, plug the power supply into another electrical outlet.

•Is the scanner’s locking tab in the locked position? Slide the locking tab to the unlocked position. If you tried to scan with the scanner locked, you must restart your computer after unlocking the scanner.

•Did you restart the computer after installing the software? If you didn’t restart the computer, it may not have loaded all of the software ﬁles. Try restarting your computer.

•Did you select another Twain source for acquiring images? If you use multiple Twain devices with your computer, you may have selected another source for images. Start the PaperPort software and choose Select Source from the File menu. Choose Visioneer Scan Manager Pro and click Select.

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Contents Visioneer USB Scanner Installation Guide P Y R I G H T I N F O R M a T I O N Visioneer 9000 USB Scanner Ii Table of Contents Welcome WHAT’S in the BOXVisioneer 9000 USB Scanner Visioneer 9000 USB Scanner What YOU Need Installing To install the PaperPort softwareSelect Install ScanSoft PaperPort Connecting the Scanner USB Click Yes, I want to restart my computer now To check the status of the scanner Checking OUT Your ScannerGetting the Paperport Software USER’S Guide If the Scanner is not Properly Connected To connect the scanner Three Ways to Scan Paper Items Scan with the Scanner ButtonsScan from the Screen Scan from the PaperPort Software or Other Twain SoftwareScanning Paper Items with the Onetouch Buttons To scan by pressing a OneTouch button on the scannerButton Function Preconﬁgured Settings About the Onetouch ButtonsScreen To scan from the screenConfiguring the Scanner About the Configuration Dialog BOX To display the Conﬁguration dialog box from the Button PanelClick this Getting Help Selecting NEW Options for the Buttons To select new options for a scanner buttonTo adjust the scan settings and page settings Creating NEW ConfigurationsAdjusting Scan Settings and page Settings Configuring the Scanner Visioneer 9000 USB Scanner Installation Guide Configuring the Scanner Setting Preferences To set preferencesConfiguring the Scanner Scanner icon To set up the PaperPort software with the scanner Scanning from the Paperport SoftwareScanning AN Item with the Twain Button To scan an itemClick AutoScan to scan with your preset scan choices To scan manually To scan automatically Click AutoScan Getting Help with the Paperport Software Adjusting the Settings on the Scan Manager PRO To adjust a settingSaving a NEW Profile To save a new proﬁleAdjusting the Settings on the Scan Manager PRO Adjusting the Resolution and Sharpness To adjust the resolution and sharpness Adjusting the Brightness and ContrastTo adjust the brightness and contrast Adjusting GAMMA, SATURATION, and Color HUE To use the Sampler buttonsTo adjust the color settings Adjusting Output Size To Auto Trim an item Click Auto Trim To manually set the output size for an item Area you selected to scan To save a custom size setting Saving a Custom SizeTo enlarge and reduce the preview image Scan Info BOXZooming in and OUT To set the Scan Manager Pro preferences Visioneer 9000 USB Scanner Installation Guide Getting Help with the Scan Manager PRO To see the Scan Manager Pro help informationTroubleshooting Problem The scanner won’t scan. What’s wrong?Cleaning the Scanner Glass Problem How do I uninstall PaperPort?HOW to Uninstall Your Scanner Uninstalling the Visioneer Onetouch SoftwareFor Windows 2000 and XP Visioneer 9000 USB Scanner Installation Guide Uninstalling the Paperport Software Contacting Visioneer America Technical Support Contacting VISIONEER-INTERNATIONAL Technical Support Visioneer Photoport 9000 USB Scanner Specifications D E Page Index