Limited Warranty

This limited warranty covers VIZIO computers purchased as new in the United States, Canada, Mexico, and Puerto Rico. VIZIO provides a one-year limited warranty and up to one year of complimentary telephone technical support to the original purchaser of new computers against defects in materials and workmanship for a period of one (1) year of normal consumer (non-commercial) usage and up to ninety (90) days for commercial use. This limited warranty is non-transferrable. If a computer covered by this limited warranty is determined to be defective within the warranty period, VIZIO will, unless otherwise required by applicable law, either repair or exchange the computer at its sole option and discretion.

How to Obtain Warranty Service (Pre-authorization required)

To obtain warranty service, contact VIZIO Technical Support via email: TechSupport@VIZIO.com (an email agent will respond to your inquiry within one business day) or via phone at 877.698.4946 from 5:00AM to 7:00PM PST, or visit www.VIZIO.com. PRE-AUTHORIZATION MUST BE OBTAINED BEFORE SENDING ANY COMPUTER TO A VIZIO SERVICE CENTER. Proof of purchase in the form of a purchase receipt or copy thereof is required to show that the computer is within its warranty period.

Exchange

Should VIZIO elect to exchange a computer due to a covered defect during the warranty period,the replacement unit may, at VIZIO’s sole option and discretion, be new or one which has been recertified, reconditioned, refurbished or otherwise remanufactured from new or used parts and is functionally equivalent to the original computer.

Repair: Parts and Labor

There will be no charge for parts or labor to repair a computer for a covered defect during the warranty period. Replacement parts may, at VIZIO’s sole option and discretion, be new, used, reconditioned, refurbished or otherwise remanufactured or recertified as functionally equivalent replacement parts.

Remaining Warranty

Repaired or exchanged units are warranted for the remaining portion of the computer’s original warranty or for ninety (90) days from warranty service or exchange, whichever is longer. Any upgrade to the original computer will be covered only for the duration of the original warranty period.

Returning Your Computer for Warranty Service

VIZIO is not responsible for transportation costs to the service center, but VIZIO will cover return shipping to the customer. Computer(s) returned to VIZIO’s service center must include all parts and accessories and must be shipped in a single shipment in either the original carton box and shipping material or in packaging that affords an equal degree of protection. Replacement boxes and shipping material may be available from, or required by, VIZIO. VIZIO Technical Support will provide instructions for packing and shipping the covered computer to the VIZIO service center. Please read the “Software, Personal Data, and Other User Stored Information” section below for very important warnings regarding data loss on Computers returned for any type of warranty service (repair or exchange).

Exclusions

VIZIO’s one-year limited warranty only covers defects in materials and workmanship. This limited warranty does not cover, for example: abuse, accident, acts of God, consumable parts such as batteries (unless the battery’s fully charged capacity falls below 50% of its rated capacity within the first year from the date of purchase) and protective coatings, cosmetic damage (e.g. scratches, dents, cracks), damage caused by use with non-VIZIO products (e.g. accessories, housing, parts or software), damages from shipping, improper installation or operation, improper voltage supply or power surges,lack of reasonable use, misuse, modifications or alterations, normal wear and tear or aging, all software including but not limited to operating system software and any and all applications even if distributed by VIZIO, as well as installation and set- up issues or any tampering or repairs attempted by anyone other than by a VIZIO authorized service center. Computers