Vizio VA220E user manual Troubleshooting, Problem, Solution

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Troubleshooting

VIZIO VA220E User’s Manual

Troubleshooting

If your HDTV fails or the performance changes dramatically, follow the steps in the troubleshooting table below. Remember to check peripherals as well, to pinpoint the source of the failure. If your HDTV still fails to perform as expected, contact the VIZIO for assistance by calling 1-877-MYVIZIO (877-698-4946) or e-mail us at techsupport@VIZIO.com.

Problem

“No Signal” error message

No power

No sound

The screen is black

Power is ON but there is no screen image.

Colors are wrong or abnormal

Control buttons do not work

Remote Control does not work

Image quality issues

Picture is distorted picture

There is an unusual sound

Solution

Press INPUT to select a different source.

Make sure the power is ON. The VIZIO logo will be white.

Make sure the power cord is securely connected to the back of your HDTV and the power outlet.

Connect another electrical device into the power outlet to verify that the outlet is supplying the proper voltage.

Check your audio connections on the back of your HDTV and on the back of the component.

Make sure the volume is not turned down.

Make sure that the sound is not muted.

Make sure that headphones are not connected.

Check your audio settings in the OSD. See “Adjusting the Audio Settings.” Your HDTV audio may be set to SAP, minimum, or speakers off.

Check the connections on the back of your HDTV and on the back of the component.

Make sure the power cord is securely connected to the back of your HDTV and a grounded power outlet.

Make sure the power is ON. The VIZIO logo will be white.

Make sure that the selected input source (i.e. DVD player) is working properly.

If your HDTV is connected to your computer in RGB or HDMI mode, press any key on your keyboard to “wake” your computer.

Check the connections on the back of your HDTV and on the back of the component.

Adjust brightness and contrast.

Press INPUT to select a different source.

If any colors (red, green, or blue) are missing, check the video cable to make sure it is securely connected.

Press only one button at a time.

Make sure batteries are inserted correctly.

Replace expired batteries.

Press the correct source on the remote control (i.e. TV to control the TV source).

Standard, analog TV will always be noticeably inferior to HD because your digital flat panel TV has video that is many times better than older TVs. You will see interference and deficiencies you did not know you had.

For best image quality, view HD wide screen programs where possible.

If HD content is not available view “Standard Definition” from a digital source.

You may be getting interference from electrical appliances, cars, motorcycles, or fluorescent lights. If you have not mounted it on the wall, try moving your HDTV to another location to see if this is the cause of the problem.

You may be getting interference from a device on the same electrical circuit. Try plugging your HDTV into another power outlet.

You may be getting interference from electrical appliances, cars, motorcycles, or fluorescent lights. If you have not mounted it on the wall, try moving your HDTV to another location to see if this is the cause of the

Version 12/12/2008

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www.VIZIO.com

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Contents VIZIOCE Dear VIZIO CustomerDo not defeat the safety purpose of the grounded plug Important Safety InstructionsIf any of the following occurs, contact the dealer FCC Bulletin for New TV Owners Television Antenna Connection ProtectionExternal Television Antenna Grounding Setting Up Your HDTV Table of ContentsAdvanced Settings Maintaining and TroubleshootingVIZIO RETURN POLICY VIZIO LIMITED PRODUCT WARRANTYIndex Page Right Side Panel Controls Understanding Basic Controls and ConnectionsFront Bezel Headphone Left Side Panel ControlsAudio R/L VIDEOConnection NOTE This function is only available with DTV VIZIO Remote ControlVIZIO Remote Control Precautions Remote Control RangeUsing a Cable or Satellite Remote Control Inserting the remote control batteriesa. Place the stand on a flat surface Choosing a video connection Additional InformationUsing HDMI Best Connecting Your Cable or Satellite BoxHDMI Connections for Cable or Satellite Boxes with DVI Using S-Video Better Using Component Video BetterUsing Coaxial Antenna Good Using Composite Video GoodUsing the Antenna or Cable through Your VCR Connecting Coaxial RFUsing Your Antenna or Digital Cable for Standard TV or DTV Connecting Your DVD Player HDMI Connections for DVD Players with DVI Using Composite AV Video Good Connecting a Computer Connecting Your VCR or Video CameraUsing your HDTV the first time Page 9. When the Complete screen opens, press to exit Selecting Inputs 1. Press MENU on the remote control. The Picture menu opens Fine-tuning the picture4. Press or to select Picture Mode 5. Press to select Standard 6. Press MENU to exit the menuDisplaying the Information Banner Using the Program GuideUsing the On-Screen Display OSD 9. Advanced Video Advanced SettingsAdjusting the Picture Settings Adjusting the Audio Settings Adjusting the TV settings NOTE When a computer is the source, the CC option is not available Adjusting the Setup settingsThe default password is Adjusting the Parental Control settingsMovie Rating Definitions TV Rating Content DefinitionsTV Rating Definitions Page Normal Mode Understanding Viewing ModesWide Mode Panoramic ModeMaintenance Maintaining and TroubleshootingCleaning the Housing and Remote Control Cleaning the ScreenSolution TroubleshootingProblem VIZIO Email techsupport@vizio.comTelephone & Technical Support FCC Class B Radio Interference Statement Regulations and SpecificationsCompliance Preset Computer Resolutions SpecificationsSpecifications Model # VIZIO Series Size of Display Resolution Pixel Dot PitchRefresh Hz ResolutionH.Freq kHz V.Freq HzHow to Obtain Warranty Service VIZIO LIMITED PRODUCT WARRANTYPLEASE DO NOT RETURN YOUR UNIT TO VIZIO WITHOUT PRIOR AUTHORIZATION VIZIOs ResponsibilityOwners Responsibility VIZIO RETURN POLICYNot Covered Mail-In Warranty Repair Procedure Warranty Replacement ProcedureIndex Page