Alcatel-Lucent OmniSwitch 9000 Wireless Terminals Wireline Terminals, Attendants Devices Class B

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To provide our customers with the industry’s best value in feature-rich and open standard communication system.

 

Wireless Terminals

 

 

 

 

 

 

Wireline Terminals

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

300 DECT

400 DECT

Common Features

IP Touch 310 WLAN

IP Touch 610 WLAN

Common Features

 

4068

4038

4028

4018

4008

Common Features

Add - on modules

 

• Graphic display

• 98 x 66 Color LCD with

• 120 (h) x 45 (w) x 22 (d)

• 137 (h) x 51 (w) x 23 (d)

• 145 (h) x 51 (w) x 23 (d)

• 111 g

 

 

• Adjustable graphical display

• Adjustable graphical display

• Adjustable graphical display

• Character display

• Character display

• Hands-free mode

• 10 traditional keys add-on

 

(pixels) 96 x 48

4,096 colors

mm

mm

mm

• Graphic display (pixels)

 

 

• 240x320 pixels ¼ VGA

• 100x160 pixels

• 64x128 pixels

• 20 characters

• 20 characters

• External loudspeaker

module

 

Monochrome LCD

• Speakerphone

• 110 g

 

• Push-to-talk feature

128 x 96 Monochrome LCD

 

 

• 4096 colors

• 4 gray levels

• Black & white

• Black & white

• Black & white

• External power supply

• 40 extra keys add-on module

 

• Backlight Display (blue)

• Backlight Display (white)

• Vibrate mode

 

 

• Speakerphone

 

 

• Comfort handset

• Comfort handset

• Comfort handset

• Comfort handset

• Standard handset

• Dial by name

• 14 keys with LCD add-on

 

 

and keypad (blue)

(direct key control)

 

 

• Backlight Display and keypad

 

 

• Specific headset plug 3.5 mm

• Specific headset plug 3.5 mm

• Specific headset plug 3.5 mm

• Additional PC connectivity

 

• IEEE 802.3af full compliance

module

 

 

• Headset connection

• DECT/GAP

 

 

• Vibrate mode

 

 

• Alphabetic keyboard

• Alphabetic keyboard

• Alphabetic keyboard

with switch

 

• 10/100/1000BT Auto sensing

• Bluetooth® handset

 

 

 

• Basic charger

 

 

• Headset connection

 

 

• Bluetooth® 1.2 wireless techn.

• Additional PC connectivity

• Additional PC connectivity

 

 

& configurable

• Headsets

 

 

 

• Dual charger

 

 

• Wireless standards IEEE 802.11

 

 

• Additional PC connectivity

with switch

with switch

 

 

 

 

 

 

 

 

 

 

 

a/b/g

 

 

with switch

 

 

 

 

 

 

 

 

 

 

 

 

 

• Basic charger

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

• Dual charger (including

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

configuration cradle through

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

USB link for software upgrade)

 

 

 

 

 

 

 

 

 

 

 

 

300 DECT

400 DECT

IP Touch 310 WLAN

IP Touch 610 WLAN

• Quad charger

 

 

 

4068 IP Touch

 

4028 IP Touch

 

4008 IP Touch

Bluetooth Handset

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Attendants Devices Class B

•Multimedia TDM attendant 4059 SBC

•Multimedia IP attendant 4059 IP

•Attendant 4059 common features

-Graphical view of waiting queues

-Direct access to called party communication resources

-Subscriber and trunks supervision

-Text messaging

-Recording of communications

-System management

-DECT guest management

-Dynamic Directory access key

• IP attendant Soft Phone

Voice Encryption

Architecture

•Server Security Module (SSM) for Communication Server

•Media Security Module (MSM) to other IP components

•Software Security Module integrated in IP Touch phones and Soft Phones

Media Encryption

•Voice encryption based on SRTP with AES 128 bits

•Transparent modem and fax encryption

Signalling Encryption and Integrity

•Signalling protection: IP Sec ESP (Transport mode) with AES 128 bits

•Signalling integrity: HMAC SHA1

OmniVista / Management

VitalSuite Performance Management Software

•Centrally manages network, application and service quality

•Real-time event analysis and alarming

•Out-of-the-box support

•VoIP testing of audio and signaling performance indicators

•OmniPCX Enterprise Integrated call and system monitoring

•System Level Key Performance Indicators

OmniVista 4760 NMS application suite

•Centralised management platform

•600 OmniPCX nodes

•100,000* Users

•200,000 Directory entries

•30 simultaneous web based or Java clients

Services

Extended Communication Server

Extended Communication Server

•Compact Edition for 6-25 users

•Premium Edition for 25-200 users

Features

•Collaboration: Virtual Desktop, Web-mail, Calendar, Contact, Tasks

•Unified Communications: Telephony Features with OmniPCX Office (Click-to-Call, Nomadic Extension, Voice Messaging, Transfer)

•Mobility: Mobile Virtual Desktop, Push Mobile

•IT Services: Security & Network Functions, Mail Server, Web Server

•Administration: Web-based Management, Automated Software Update

Extended Communication Server Compact Edition

Extended Communication Server Premium Edition

0mniTouch Contact Center

OmniTouch Contact Center Standard Edition

OmniTouch Contact Center Premium Edition

OmniGenesys Contact Center Solution

 

 

 

• 5,000 Declared agents

• CC Interaction

• Scalable Solution

 

 

 

 

• 5,000 Agents with private extension

- 150 Incoming Voice Agents with CTI supervision

- Unlimited number of Multi Media Blended

 

 

 

• 1,000 CCA Soft phone agents

- 150 Outgoing Voice Preview and Predictive

• Customer Interactions

 

 

 

 

• 1,000 CCO Outbound agents

Agents

- Inbound Voice, Outbound Voice

 

 

 

 

• 1,000 CTI supervision

- 150 Agent scripting

- Self-Service

 

 

 

 

ONE STOP VENDOR

 

• Advanced Call Routing (Skill mapping)

- 150 Email Agents

- Email

 

 

R&D Synergy

 

• 30 Supervision CCS

• Actionable CC

- Web Chat

 

Superior level of integration

 

Converged Technical Support

"The Alcatel-Lucent stamp"

Alcatel-Lucent Professional Services

Predictable deployments avoid

 

 

Genesys certified engineering team -

• 30 RTI Wallboard connections

- 15 Visual CC (Supervisors)

• Collaboration

the hassle of cross compatibility issues

 

 

"out of the box" customizations

 

 

 

 

• 8 Wall board Serial links

• Visual IVR

- CCTeamer

 

 

 

 

• 1 Work Force Management interface

• Exposure CC

• Integration

 

Genesys

Alcatel-Lucent

 

 

Suite

OmniPCX

 

• CCIVR

- Developer SDK

- Agent Desktop

 

 

Enterprise

 

 

 

Communication

 

 

 

Server

 

 

 

 

 

 

- Openness Pack Reporting

- Expert Contact

 

 

 

 

 

THE WINNING COMBINATION

 

 

- Openness Pack Workforce Management

- Gplus Adaptors

 

 

 

 

 

- Openness Pack IVR and Wallboard

- SDK

Collaboration

 

 

Applications IP phones

 

CCteamer, presence based routing

 

 

Advanced agent workplaces

 

• Adapters

• Insight

 

Video Contact Center

 

 

 

Partnership with leading video providers

 

 

- G+ Adapters for Microsoft CRM

- Workforce Management

 

 

 

 

 

- G+ Adapters for SAP ERP

- Supervisor desktop

 

 

 

 

 

- G+ Adapters for SAP CRM

- Informart

 

EXTENDED INTERACTIONS

 

OmniTouch Unified Communications

Services

•Telephony

•Unified Messaging (email, fax, voice mail)

•One Number routing

•Instant Messaging

•Audio, Web and Video Conferencing

•Audio Messaging Delivery Service

•Rich Presence

Unified Client: My Instant Communicator

• Personal Computer

• Mobile Phone

• 8 Series (4038, 4068)

• Complements IBM and Microsoft desktop environments

• Openness through XML Web Services

• Security policy

- Authentication (LDAP/LDAPS, RADIUS)

- Single Sign On (NTLM)

- Confidentiality (HTTPS, LDAPS)

Attendant Directory

Out Of The Box Solutions

Voice Encryption

Security

•User-friendly Configuration

•Network maintenance

•Operations audit

•Real-Time Alarms

•Tailored and animated Topology maps

•Multi-carrier Metering

•Performance analysis

•VoIP quality monitoring

•Company Directory

•Third-party SIP devices management

•Integration with Network Management Platforms

* Application distributed on multiple servers

OmniPCX Office

OmniPCX Office

•Compact Edition for 6-20 users (6-50 IP users)

•Unit 1 / Unit 2 / Unit 3 for 6-200 IP users

Architecture

•Unit 1: 2 free slots / Unit 2: 5 free slots / Unit 3: 8 free slots

•Integrated AC/DC power supply

•Integrated battery back-up (10mn)

•Extended back-up with external battery

Applications

•3 to 6 party conferencing

•Web audio conferencing

•Integrated Voice

•Integrated Unified Messaging

•One Number Application, Cellular Voice Client

•Welcome Greetings

•Automated Attendant

•ACD/Call Center (32 agents, 4 supervisors)

•PIMphony Soft Phone

•PC based Attendant

•Management OmniVista 4760

•CSTA (XML Web Services)

•Networking: IP Network, SIP / H323

OmniPCX Office

OmniPCX Office Compact Edition

Distribution MatrixOmniGenesys Contact Center

OmniPCX Enterprise

OmniPCX Enterprise

 

 

Features

 

• Architecture: Centralised, Distributed,

- 5,000

Cellular Extensions

• 500+ Business Telephony features

• Multi Companies/Departments

Networked

- 1,000

S0 terminals

• Embedded SIP Communications

• Hotel and Hospital services

• Performance 300,000 BHCC

- 50 Attendants

- SIP telephony features

 

• Resilience

- 240 Media gateways

- SIP Trunking to NGN2

 

- IP Redundancy Level 2 or 3

• 10,000

Trunks per node

• Attendant Services

 

- 99.999% time availability

• 2500 SIP Trunks per node

• Voice and fax mail

Nokia ICC

- 100 PCS

• 100 Nodes in an ABC Network (cluster)

• Contact centre services

 

• 15,000 Users per Communication Server

- 100,000 users per ABC Network

• Full feature set for DECT

 

- 15,000 IP Touch wire line phones

- 24,000 Media gateways

• Voice over Wireless LAN

 

- 5,000 SIP wire line phones

• 255 “ABC Networks” (clusters) in a “Supra

• Cellular Extension

 

- 5,000 wire line TDM phones

Network”

• Survivability PCS

 

- 5,000 DECT or Wireless LAN phones

• 25 Millions users per “Supra Network”

• VoIP Encryption

 

 

 

 

Blade Center

Cellular Extension

• Redundancy

 

- Availability

(N+1)

Event summary on IP

Event summary balloon

desktop softphone

 

Business integrated Communication Solution

• Synchronization

• OmniGenesys Wallboard

Microsoft Active

Manager

Directory – Alcatel-Lucent

- Real-time information

OmniVista 4760

display

- Automatic user phone

- Real-time update

number assignment

- Scheduled multiple

- Automatic

templates

communication

- Multi-language

parameters change

management web

- Simplified telephony

interface

management

 

• Billing Credit Control

- Individual usage control

- Threshold notifications

- Public network access

limitations

• OmniVista 4760 SNMP

Integration

- Real time and automatic

voice components

identification

- Alarm management

Security

•System Authentication

-Radius server

-802.1X IP Touch authentication

•System Security

-OmniPCX Enterprise Embedded firewall

-Managed IP Touch PC port

-IP Touch PC port VLAN Tagging

-Management clients encryption IPSEC

•System management (dual port, SSH, SSL, SNMPv3, etc.)

•System Integrity

-Media Gateways and IP Touch binaries signatures

-Logs history: Syslog

•User Authorization

-Call barring

-Business and hospitality pre-payment

-Secured DISA

Topology Map

Wireless Infrastructure

Wireless LAN

 

• No limit of Access Point

• Security

• AP60, AP61 single radio

- WEP RC4 algorithm

-12 communications in 802.11a - WPA 128 bits User Authentication Key

-10 communications in 802.11g - WPA2 Advanced Encryption Standard

-8 communication in 802.11b

•AP65, AP70 Dual band

-12 communications in 802.11a

-10 communications in 802.11g

-8 communications in 802.11b

Media Gateway

 

DECT Mobility Infrastructure per

 

Per Communication Server

Crystal Media Gateway Features

 

Communication Server

 

• 240 IP MG Rack 1 or Rack 3

• 800 TDM phones

 

• 1,000 RBS per system

 

• 120 IP MG two Rack 3

• 5,000 IP phones

 

• 256 IBS per system

 

• 80 IP MG three Rack 3

• 12 ISDN or Private PRI

 

• RBS: 12 communications

 

• 90 Crystal IP MG M2 or M3

• 40 ISDN BRI

 

• IBS: 6 communications

 

 

IP Media Gateway Features

 

• Security

 

 

 

 

 

• 250 TDM phones

 

- 8 PARI

 

 

 

 

 

• 5,000 IP phones

 

- 128 bits User Authentication Key

 

 

 

 

 

• 12 ISDN or Private PRI

 

- 64 bits Derived Cipher Key

 

 

 

 

 

• 12 ISDN BRI

 

 

 

 

AP61

AP60

Radio-based Station DECT

Rack 1 and Rack 3

Cabinet M2

•Stand alone

•500 users

•8 x IP Media Gateway

•Voice Mail 4645

•Contact Center

-50 Agents

-2 Supervisors

• OmniVista 4760

Appliance Server

 

-2 simultaneous clients

-3,000 directory entries

•OmniTouch Unified Communications

-My Instant Communicator

-One number services

•Availability Passive Call Server

•Silent installation wizard

•Virtual machine and host parameter scripts

• Remote Silent

Observation

- Permanent listening

- Restricted barge-in

- Help request from

agents

Wallboard

EAN 4287628 - 02/2008 - © 2008 - Alcatel Lucent Enterprise - 32, avenue Kléber - 92707 Colombes - France - RCS Paris B 602 033 185. Alcatel, Lucent, Alcatel-Lucent and the Alcatel-Lucent logo, are trademarks of Alcatel-Lucent. All other trademarks are the property of their respective owners. Alcatel-Lucent assumes no responsibility for the accuracy

of the information presented, which is subject to change without notice. © 2008 Alcatel-Lucent. All rights reserved. Photos: Alcatel-Lucent. Printed in EEC on chlorine-free paper.

Design: Art Connexion - 6133

www.alcatel-lucent.com

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