Service and Warranty:
Service:
If you require assistance with the installation, operation, or application of your ADS Technol- ogies, Inc. product there are several options available to you as described in the technical support section of this manual. Your primary source for information and assistance is always your computer store or computer parts dealer. If your ADS product needs repair or replace- ment, contact your dealer for
The ADS Technologies technical support and customer service staff can aid in solving many problems. Our technical support department is available to repair any ADS Technolo- gies product. You or your dealer must return products to our factory for repair or warranty replacement.
Return/Replacement:
If you need to return your ADS Technologies product you should return the product directly to the dealer or store where you purchased the product. Each individual computer store or dealer sets product returns policies for their customers. ADS Technologies, Inc. cannot be responsible for the actions or policies set by our dealers. If you desire to return the product for a refund, you must get the refund from the dealer or store you purchased the product from. If you purchased the product directly from ADS please see the “Terms and Conditions of Sale” on the reverse side of your sales invoice.
Returns to ADS Technologies, Inc. are for repair or warranty replacement only. If you need to return product to ADS Technologies, Inc. for repair or replacement you must follow these steps:
1.Call our Technical Support department at (562)
2.The RMA number is valid for 30 days.
3.Ship the product to the ADS factory with the RMA number marked on the inside and outside of the package. If there is no RMA number on the package or the RMA number has expired, the shipment will be refused. ADS will not be liable for lost or
4.Replacement product cannot be shipped to you until the defective product has been received by ADS.
5.Once the product is received at the factory it will be tested and then repaired or replaced.
6.Turn around time is approximately one week. A repaired or replacement product will be shipped back to you.
59