Accton Technology ES3002-TF manual Appendix E Product Support Services, Product Registration

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Appendix E:

Product Support Services

Product Registration

Fill in the Owner Registration Card and mail it to Accton Technology Corporation. Accton will keep your record and inform you of any new Accton unit developments.

Problem Report

If problems occur during unit operation, please check the adapter configuration settings, cables, connectors, network terminators, hardware compatibility and other network components.

Write a description of the problem, including what problems occurred, when they occurred, duration of the problems, the unit number, serial number, hardware, software and the DOS version that you are using. Then contact your dealer or Accton Technology Corporation for assistance.

Hardware Repair Service

You must get an RMA (Return Materials Authorization) number before returning any hardware for repair. To obtain this number please inform Accton of your company name, address, unit name and model number, contact person, telephone number, and a problem description list. If your unit is under repair warranty you must also give your purchase date. Carefully pack your hardware. If possible, use the original carton. Mark the RMA number on the carton and send it to your dealer.

Product Support Services

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Contents SwitcHub-2se SwitcHub-2se QWHUQDWLRQDO+HDGTXDUWHUV Package Contents Quick Installation Fast SwitcHub-2se User’s Guide About this Guide Contents Appendix B Port and Cable Assignments Appendix a TroubleshootingAppendix C Specifications Hardware ReferenceGlossary Index Appendix E Product Support ServicesAppendix D Regulatory Standards Compliance Introduction Switching TechnologyAccton’s Smart Extender Switching Methods Features of the Fast SwitcHub-2se Fast SwitcHub-2se User’s Guide Connecting the Switch System Setup and ConfigurationPre-Installation Requirements Making RJ-45 Connections Communication Mode in ChapterDescription Making Fiber Optic ConnectionsFast SwitcHub-2se User’s Guide Diagnostic Tests Providing Power to the SwitcHubSetting the Display Mode Selections Available Diag on Verifying System Operation Verifying Port StatusFast SwitcHub-2se User’s Guide Front Panel Hardware ReferenceConfigure Button Color Green Label Power Function Power indicator SmartWatch Indicator PanelChapter for instructions on how to select the display mode Fast SwitcHub-2se User’s Guide Setting the Communication Mode Full/Half Duplex Color Green Active LED Port Diagnostic Test Transmit TX Indicates outgoing traffic traversing the port Ethernet Ports Rear PanelPower Socket Diagnosing Switch Indicators Appendix a TroubleshootingPage Switch Integrity ConfigurationRJ-45 Port Appendix BProduct Specifications Appendix C SpecificationsFCC Class B Certification Appendix DEMI Warning Voluntary Control Council for Interference VCCI-2 CE Mark Declaration of Conformance Underwriters Laboratories Compliance Statement Safety ComplianceFast SwitcHub-2se User’s Guide Sicherheitshinweise Product Registration Appendix E Product Support ServicesProblem Report Hardware Repair ServiceInteractive Fast Fax U.S.A. office Software Update and Upgrade ServiceBulletin Board Service BBS International Headquarters USA Headquarters Technical SupportCustomer Remedies Limited WarrantyNorth and South America Return ProcessOrdering Information Accton Offices10BASE-T GlossaryLED RJ-45 Connector Index Index ES3002-TF E0596-R01