Troubleshooting

Troubleshooting

The troubleshooting section is used as a guide to understanding the capabilities of the CrystalView DVI CATx and for general troubleshooting. If you have any problems or questions concerning the installation, operation or usage of the CrystalView DVI CATx that is not covered in this manual, please contact Rose Electronics for technical support.

There isn’t a picture.

•Check the power supply connection at the Local unit. Is the Power (Red LED) at the Local unit illuminated (see page 8)? If not, the internal power-supply may be damaged or there may be an internal error.

•Check the power supply connection at the remote unit. Is the Power (Red LED) at the Remote unit illuminated (see page 8)? If not, the internal power-supply may be damaged or there may be an internal error.

•Check that the Interconnection cable is connected at the Local Unit and the Remote Unit. Is the Link Status LED illuminated (see page 8)? If not, there may be a problem with the Interconnection cable:

•Are there Errors through data transmission over CATX Cable (Cable too long, too high attenuation or too much EMI interferences )? Is the Data Error LED illuminated or blinking (see page 8)? If yes, check cable length and environment.

•Video Okay LED is dark: CPU does not provide a video signal – Check settings of the graphic card. Try out, connecting a monitor to the local

output, to see, whether there is a signal or not. Keyboard

The PC boots fine with no error messages but the keyboard does not work

•Wrong cable plugged in, keyboard and mouse cables reversed.

•Try a different model of keyboard. If the new keyboard works then original one may be incompatible

•Check that the Interconnection cable is connected at the Local Unit and the Remote Unit. Is the Link Status LED illuminated (see page 8)?

PS2-Mouse

A mouse cursor appears on the screen, but the mouse does not work

•Wrong cable plugged in, keyboard and mouse cables reversed.

•Try a different model of mouse

The system does not detect a PS/2 mouse, or the application cannot find the mouse.

•Wrong cable plugged in, keyboard and mouse cables reversed.

•Ensure that the Local Unit is connected to the PC keyboard port to provide power

10CRYSTALVIEW DVI CATx INSTALLATION AND OPERATIONS MANUAL