Planet Technology XRT-401B manual Troubleshooting, General Problems, Internet Access

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Appendix A

Troubleshooting

A

This Appendix covers the most likely problems and their solutions.

Overview

This chapter covers some common problems that may be encountered while using XRT-401B and some possible solutions to them. If you follow the suggested steps and XRT-401B still does not function properly, contact your dealer for further advice.

General Problems

Problem 1: Can't connect to XRT-401B to configure it.

Solution 1: Check the following:

•XRT-401B is properly installed, LAN connections are OK, and it is powered ON.

•Ensure that your PC and XRT-401B are on the same network segment. (If you don't have a router, this must be the case.)

•If your PC is set to "Obtain an IP Address automatically" (DHCP client), restart it.

•If your PC uses a Fixed (Static) IP address, ensure that it is using an IP Address within the range 192.168.0.2 to 192.168.0.254 and thus compatible with XRT-401B's default IP Address of 192.168.0.1.

Also, the Network Mask should be set to 255.255.255.0 to match XRT-401B.

In Windows, you can check these settings by using Control Panel-Networkto check the Properties for the TCP/IP protocol.

Internet Access

Problem 1: When I enter a URL or IP address I get a time out error.

Solution 1: A number of things could be causing this. Try the following troubleshooting steps.

•Check if other PCs work. If they do, ensure that your PCs IP settings are correct. If using a Fixed (Static) IP Address, check the Network Mask, Default gateway and DNS as well as the IP Address.

•If the PCs are configured correctly, but still not working, check XRT-401B. Ensure that it is connected and ON. Connect to it and check its settings. (If you can't connect to it, check the LAN and power connections.)

•If XRT-401B is configured correctly, check your Internet connection (DSL/Cable modem etc) to see that it is working

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Contents Internet Broadband Router Copyright Table of Contents Introduction XRT-401B FeaturesInternet Access Features Advanced Functions LAN FeaturesConfiguration & Management Package Contents Physical Details Front PanelIntroduction Rear Panel Restore Default IP Address and Clear PasswordReset Button DC Power Input Installation ProcedureChoose an Installation Site RequirementsCheck the LEDs Power UpConnect WAN Cable To Do this Refer to SetupOverview Configuration Connecting to XRT-401BPreparation If you cant connectSetup Wizard PPPoE Connection for WANCable/DSL Setup Menu with No Option 5Cable/DSL Setup Menu Fixed IP for WAN7Cable/DSL Setup Menu Pptp For WANAlias IP Setup Dynamic IP for WAN10Time Zone Setting Time ZoneWindows Clients PC ConfigurationTCP/IP Settings Using Specify an IP Address Checking TCP/IP Settings Windows 9x/MEUsing Dhcp 4DNS Tab Win 95/98 Checking TCP/IP Settings Windows Select Control Panel Network and Dial-up ConnectionUsing a fixed IP Address Use the following IP Address 6TCP/IP Properties WinChecking TCP/IP Settings Windows XP 7Network Configuration Windows XPUsing Dhcp For Windows XP Internet AccessFor Windows 9x/2000 Macintosh Clients Linux ClientsFixed IP Address To act as a Dhcp Client recommendedStatus Screen System Status and ToolsOperation Status Screen Dhcp Routing TableSystem Log Ddns StatusTools Reset Hacker LogUpgrade BackupAdvanced Features LAN IP ConfigurationDhcp Setting Do you want to enable Dhcp Server on this router?Overview Number of Dhcp UsersFirewall Settings 3Firewall Setting menuPrivilege Virtual Servers6Virtual Server Setting Screen WAN AddressService Port Routing Configuration 7Routing Configuration Screen WAN MAC CloneDdns Configuration MAC ControlTroubleshooting General ProblemsInternet Access Problem 1 Cant connect to XRT-401B to configure itCorrectly Specifications XRT-401BFCC Statement CE Marking Warning

XRT-401B specifications

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