Samsung Home Theater Troubleshooting Support

Troubleshooting

Refer to the chart below when this unit does not function properly. If the problem you are experiencing is not listed below or if the instruction below does not help, turn off the unit, disconnect the power cord, and contact the nearest authorized dealer or Samsung Electronics Service Center.

Symptom	Check/Remedy
Disc tray does not open.	• Is the power cord plugged securely into the outlet?
	• Turn off the power and then turn it back on.
	• Check the region number of the DVD.
	DVD discs purchased from abroad may not be playable.
Playback does not start.	• CD-ROMs and DVD-ROMs cannot be played on this DVD
	player.
	• Make sure that the rating level is correct.
Playback does not start	• Are you using a deformed disc or a disc with scratches on
immediately when the	the surface?
Play/Pause button is pressed.	• Wipe the disc clean.
	• No sound is heard during fast playback, slow playback, and step
	motion playback.
Sound is not produced.	• Are the speakers connected properly? Is the speaker setup cor-
	rectly customized?
	• Is the disc severely damaged?
	• When listening to a CD or radio, sound is output to the front
	speakers (L/R) only. Select "PRO LOGIC II" by pressing	PL II
	(Dolby Pro Logic II) on the remote control to use all six speakers.
Sound can be heard only from a	• Make sure that the DVD disc is 5.1-CH compatible.
few speakers and not all six.	• If you set C, SL, and SR to NONE in the speaker mode in the
	audio setup of the setup screen, no sound is heard from the
	center speaker and the front left and right speakers. Set C, SL,
	and SR to SMALL.
	• Is there "Dolby Digital 5.1 CH" mark on the disc? Dolby Digital
Dolby Digital 5.1 CH Surround	5.1 CH Surround Sound is produced only if the disc is recorded
	with 5.1 channel sound.
Sound is not produced.
	• Is the audio language correctly set to DOLBY DIGITAL 5.1-CH in
	the information display?
	• Is the remote control being operated within its operation range of
The remote control does not	angle and distance?
work.	• Are the batteries exhausted?
	• Have you selected the mode(TV/DVD) functions of the remote
	control (TV or DVD) correctly?

GB

Symptom		Check/Remedy
• Disc is rotating but no	• Is the TV power on?
picture is produced.	• Are the video cables connected properly?
• Picture quality is poor and	• Is the disc dirty or damaged?
picture is shaking.	• A poorly manufactured disc may not be playable.
Audio language and subtitles	• Audio language and subtitles will not work if the disc does not con-
do not work.	tain them.
Menu screen does not appear	• Are you using a disc that does not contain menus?
even when the menu function is
selected.
	• You can play 16:9 DVDs in 16:9 WIDE mode, 4:3 LETTER BOX
Aspect ratio cannot be changed.	mode, or 4:3 PAN SCAN mode, but 4:3 DVDs can be seen in 4:3
	ratio only. Refer to the DVD disc jacket and then select the appro-
	priate function.
• The main unit is not working.	• Turn off the power and hold the STOP (			) button on the main unit
(Example: The power goes out
	for longer than 5 seconds.
or strange noise is heard.)
• The DVD player is not working	Using the RESET function will erase all stored settings.
normally.	Do not use this unless necessary.
	• While “NO DISC” message appears on the display of main unit, hold
The password for rating level	the main unit's STOP (		) button for longer than 5 seconds. “INITIAL”
	appears on the display and all settings will return to the default values.
has been forgotten.	• Press the POWER button.				MISCELLANEOUS
Can't receive radio broadcast.	• If the antenna's input signal is weak, install an external FM anten-
	Using the RESET function will erase all stored settings.
	Do not use this unless necessary.
	• Is the antenna connected properly?
	na in an area with good reception.

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