Service and Support Solutions | 33 |
Support policy |
|
Following is an overview of our support offerings:
Chat | Chat in real time with a support |
| representative. |
| For more complex technical issues, |
| chat offers the option to allow a |
| support representative to connect |
| remotely to your computer and |
| resolve your problem. Chat support |
| is free, with the exception of our |
| Virus and Spyware Solution |
| service. |
Submit your question on our Web | |
| site and receive a response by |
| email. |
| Email support has a slower |
| response time when compared to |
| chat or phone. Email support is |
| free. |
Phone | Speak to a support representative |
| in real time. |
To contact a support representative, please visit the
Symantec support Web site at the following URL:
www.symantec.com/globalsupport
The online support option is displayed first, followed by the contact options where you can select the type of support you prefer.
Support policy
Symantec recommends that you have the latest version of the product, as it contains new and enhanced features for better protection against security threats. In case of older versions, complimentary support is offered for a minimum of 2 years. However, technical