SMC Networks SMC6224M manual Table B-1 Troubleshooting Chart Symptom Action

TROUBLESHOOTING

Table B-1 Troubleshooting Chart (Continued)

Symptom	Action
Cannot connect using	• If you cannot connect using SSH, you may have exceeded
Secure Shell	the maximum number of concurrent Telnet/SSH sessions
	permitted. Try connecting again at a later time.
	• Be sure the control parameters for the SSH server are
	properly configured on the switch, and that the SSH client
	software is properly configured on the management station.
	• Be sure you have generated a public key on the switch, and
	exported this key to the SSH client.
	• Be sure you have set up an account on the switch for each
	SSH user, including user name, authentication level, and
	password.
	• Be sure you have imported the client’s public key to the
	switch (if public key authentication is used).
Cannot access	• Be sure you have set the terminal emulator program to
the on-board	VT100 compatible, 8 data bits, 1 stop bit, no parity, and
configuration	9600 bps).
program via a serial	• Check that the null-modem serial cable conforms to the
port connection
	pin-out connections provided in the Installation Guide.
Forgot or lost the	• Contact SMC Technical Support for help.
password

B-2