SMC Networks SMC2209USB/ETH manual Troubleshooting, You cannot connect to the network

7 Troubleshooting

•You cannot connect to the network

oYou did not install the software driver properly. Please see Section 6 to verify this. If you do not see your adapter in the device manager, please repeat the installation process starting from Section 5.

•The link lights on the adapter are off.

oThere is a connection or cabling problem. Check that the network switch or router is properly turned on. Be sure that the network cable is properly

connected to both devices.

oVerify that Category 5 cable is used for 100 Mbps connections and that the length of the cable does not exceed 100m (328ft). Check the network cable and connections for defects and replace the cable if necessary.

•You cannot access the internet.

oYou have not configured your computer for TCP/IP. If your network does not have a DHCP server (which can dynamically assign an IP address to your computer when it connects to the network), contact your network administrator to obtain a valid IP address. Click on the Network icon in the Control Panel, and specify the required TCP/IP settings. Then reboot your computer to enable the new settings.

•Windows doesn’t detect new hardware when you connect the SMC2209USB/ETH, or it continues to detect the adapter each time the PC is restarted

oYou might not have securely installed the adapter in your computer. Please make sure that the SMC2209USB/ETH is properly seated and inserted in the USB port.

oThere may be BIOS issues with the PC. The system BIOS may not be USB compatible or your PC’s USB settings may not be enabled. Check with the motherboard manufacturer on how to enable this setting in the BIOS. Also check for the latest BIOS upgrade and perform the update if necessary.

•You have tried swapping cables and confirmed that proper power is being supplied to your network switch/router and you still cannot get connected to the network.

oYou may need to configure the adapter to connect at a specific speed. In Windows 98 and Me, right-click Network Neighborhood or My Network Places. Select “Properties”. Click the “Configuration” tab. Double-click the SMC2209USB/ETH adapter, go the “Advanced” tab and select “Connection Type”.

On the right, change the option to “10BaseT (Twisted Pair)”. Then click “OK” to exit and apply the changes. Try other connection types as well if the problem still exists.

oIn Windows 2000 and XP, right-click My Computer and click “Properties”. Go to the “Hardware” tab and click “Device Manager”. Double-click your SMC adapter and go to the “Advanced” tab. Change the “Connection Type” to “10BaseT (Twisted Pair)” and click “OK” to exit and apply the changes. Try other connection types as well if the problem still exists.