Samsung AH68-02259Q, HT-C463-XAC user manual Other Information, Troubleshooting

Page 36

Other Information

Troubleshooting

Refer to the chart below when this product does not function properly. If the problem you are experiencing is not listed below or if the instruction below does not help, turn off the product, disconnect the power cord, and contact Samsung Electronics at 1-800-SAMSUNG.

Symptom

Check/Remedy

 

 

 

I cannot eject the disc.

• Is the power cord plugged securely into the outlet?

 

• Turn off the power and then turn it back on.

 

 

 

Playback does not start.

• Check the region number of the DVD.

 

DVD discs purchased from abroad may not be playable.

 

• CD-ROMs and DVD-ROMs cannot be played on this product.

 

• Make sure that the rating level is correct.

Playback does not start

• Are you using a deformed disc or a disc with scratches on the surface?

immediately when the

• Wipe the disc clean.

 

 

Play/Pause button is pressed.

 

 

 

 

 

 

Sound is not produced.

• No sound is heard during fast playback, slow playback, and step motion playback.

 

• Are the speakers connected properly? Is the speaker setup correctly customized?

 

• Is the disc severely damaged?

 

 

 

 

 

Sound can be heard only from a

• On certain DVD discs, sound is output from the front speakers only.

few speakers and not all 6.

• Check if the speakers are connected properly.

 

• Adjust the volume.

 

 

 

• When listening to a CD, radio or TV, sound is output to the front speakers only.

 

Select "PROLOG" by pressing

 

PL II (Dolby Pro Logic II) on the remote control to

 

use all six speakers.

 

 

 

 

 

Dolby Digital 5.1 CH Surround

• Is there "Dolby Digital 5.1 CH" mark on the disc? Dolby Digital 5.1 CH Surround Sound is

Sound is not produced.

produced only if the disc is recorded with 5.1 channel sound.

 

• Is the audio language correctly set to Dolby Digital 5.1-CH in the information display?

 

 

 

The remote control does not work.

• Is the remote control being operated within its operation range of angle and distance?

 

• Are the batteries drained?

 

 

 

• Have you selected the mode (DVD RECEIVER/TV) functions of the remote control (DVD RECEIVER/TV)

 

correctly?

 

 

 

 

 

 

• Disc is rotating but no

• Is the TV power on?

 

 

picture is produced.

• Are the video cables connected properly?

• Picture quality is poor and

• Is the disc dirty or damaged?

 

 

• A poorly manufactured disc may not be playable.

picture is shaking.

 

 

 

Audio language and subtitles do not work.

• Audio language and subtitles will not work if the disc does not contain them.

 

 

 

The Disc/Title menu screen does not

• Are you using a disc that does not contain menus?

appear even when the Disc/Title

 

 

 

function is selected.

 

 

 

Aspect ratio cannot be changed.

• You can play 16:9 DVDs in 16:9 WIDE mode, 4:3 LETTER BOX mode, or 4:3 PAN

 

SCAN mode, but 4:3 DVDs can be seen in 4:3 ratio only. Refer to the DVD disc

 

jacket and then select the appropriate function.

 

 

 

 

36 English

Page 35 Page 37
Image 36
Page 35 Page 37
Contents Digital Home Theater System Safety Information Safety WarningsEnglish Class 1 Laser ProductPrecautions AccessoriesCheck for the supplied accessories below Holding discs Disc StorageHandling and Storing Discs LicenseContents Advanced Functions Features Getting StartedIcons that will be used in manual Disc Types and Characteristics Region CodeDisc types that can be played Do not use the following type of discsCD-R MP3 Discs CD-R Jpeg DiscsDVD±R/±RW, CD-R/RW Discs DivX Digital internet video expressUSB Host Specification Front Panel DescriptionRear Panel Tour of the Remote Control Remote controlSetting the Remote Control Battery size AAAIf the TV turns off, the setting is complete  The remote control will work on a Samsung TV by defaultConnecting the Speakers ConnectionsInstalling the Speakers on the Tallboy Stand Speaker Components Assembled SpeakersConnecting The Speakers Front Speaker RCenter Speaker SubwooferConnecting the Video Out to your TV Choose one of the three methods for connecting to a TVMethod 2 Component Video Method 3 Composite VideoUsing Anynet+HDMI-CEC Hdmi Auto Detection FunctionConnecting the FM Antenna FM Antenna suppliedAUX Connecting an External Analog Component Optical Connecting an External Digital ComponentConnecting Audio from External Components WhiteSetup Before Starting Initial SettingResolution TV AspectBD Wise Hdmi FormatSpeaker Setting AudioSetting the Center Speaker Setting the Rear SpeakerDRC Dynamic Range Compression Initial Setting Change PasswordEQ Optimizer DivXR RegistrationBasic Functions Disc PlaybackAudio CDCD-DA/MP3/WMA Playback  WMA-DRM files cannot be playedRotate Function Forward/Reverse SearchSkipping Scenes/Songs Slow Motion PlayUsing the Title Menu Using the Disc MenuStep Motion Play Minute Skip functionRepeat Playback DVD/DivX RepeatCD/MP3 Repeat Title Chapter a Off Track Dir Directory Disc OffDisplaying Disc Information Selecting the Audio LanguageTools menu Sound Mode Selecting the Subtitle LanguageAngle Function Caption FunctionDSP Digital Signal Processor/EQ Dolby Pro Logic II ModePress the S.VOL button Setting Mono/Stereo Presetting StationsUsing buttons on the Remote Control Using buttons on the productPlaying Media Files using the USB Host Feature USB FunctionSafe USB Removal CD RippingTroubleshooting Other InformationLanguage code list Check/RemedyIndex Dimensions W x H x D Front speaker outputCenter speaker output 141W3 Rear speaker output Subwoofer output 145W3 Frequency rangeLimited Warranty to Original Purchaser Samsung Code No. AH68-02259Q
Top Page Image Contents