SMC Networks SMC8013WG manual Symptom / Action Troubleshooting, Sympton Power LED is OFF

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B.5 Symptom / Action Troubleshooting

The Gateway can be easily monitored through panel indicators to identify problems. Please refer to Chapter 2 – Section 2.0 LED Definitions to confirm you have the correct LED status. If not, then refer to the symptoms and actions outlined below:

SYMPTON: Power LED is OFF

ACTION:

•Check connections between the Gateway, the external power supply, and the wall outlet.

•If the power indicator does not light when the power cord is plugged in, you may have a problem with the power outlet, power cord, or external power supply.

•If the unit powers off after running for a while, check for loose power connections, power losses, or surges at the power outlet.

•If you cannot isolate the problem, then the external power supply may be defective. In this case, contact SMC Technical Support for assistance.

SYMPTON: Diag LED is OFF

ACTION:

•Power Cycle the Gateway. Unplug the Gateway – wait 5 seconds – plug it back into power.

•If this does not resolve your problem, contact your ISP for assistance.

SYMPTON: Cable LED is off or flashing

ACTION:

•Power Cycle the Gateway. Unplug the Gateway – wait 5 seconds – plug it back into power.

•Confirm your ISP is not having network issues and the network is up and running.

•If you cannot isolate the problem contact your ISP for assistance.

SYMPTON: Wireless LED is off

ACTION:

•Check to insure the wireless card in the back panel is firmly plugged into the card slot. If not, unplug gateway and put the wireless card firmly into the PC Card slot.

•Confirm wireless option is enabled in the web-management

•Reboot the Gateway.

•If you cannot isolate the problem, then you may have a damaged unit – please contact your ISP for assistance.

SYMPTON: Cannot connect using the web browser

ACTION:

•Be sure to have configured the Gateway with a valid IP address, subnet mask, and default gateway.

•Check that you have a valid network connection to the Gateway and that the port you are using has not been disabled.

•Check the network cabling between the management station and the Gateway.

SYMPTON: Forgot or lost the password

ACTION:

•Press the Reset button on the front panel (holding it down for at least five seconds) to restore the factory defaults.

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Contents EZ Connect Wireless Cable Modem Gateway Copyright TrademarksTable of Contents Features and Benefits IntroductionPackage Contents System RequirementsGetting to Know the Wireless Cable Modem Gateway LED IndicatorsGreen AmberRebooting and Restoring the Wireless Cable Modem Gateway RebootRestore Factory Defaults Rear Panel DescriptionInstallation Vertical InstallBasic Installation Procedure Configuring your Computer Configuring Windows 95/98/MeConfiguring Windows Configuring Windows XP Configuring a Macintosh ComputerConfiguring the Wireless Cable Modem Gateway Browser ConfigurationDisable Proxy Connection Internet Explorer 5.0 or aboveAccessing the Wireless Cable Modem Gateway’s Web Management UserNavigating the Web-based Administration Making Configuration ChangesPassword Settings SystemLAN LAN IPIP Address Pool NATPort Forwarding Predefined Service Customer Server customTCP Access Control FirewallConfiguring a Predefined Filtering Access Rule Configuring a Customer Defined Filtering Access Rule Special Application URL Blocking Schedule Rule DMZ Host Demilitarized Zone Status Page Appendix a CLI Commands Command Ping ping IP/FQDN Command Tracert tracert IP/FQDNCommand Sniff sniff udu+d x Command Natshow natShowCommand ARP arp ethercable IP Command Routername routeName nameofrouterCommand Dhcpshow dhcpShow Command Lanpoll lanpollAppendix B Troubleshooting Am getting an IP Address that starts withHave another IP Address displayed Pinging the Wireless Cable Modem Gateway Good Connection Bad ConnectionSymptom / Action Troubleshooting Sympton Power LED is OFFSympton Wireless LED is off Sympton Cannot connect using the web browserAppendix C Technical Specifications Appendix C Compliances FCC Interference StatementCE Declaration of Conformity Appendix D Technical Support PhoneSMC Networks, Inc Tesla Irvine, CA Rev .0 Comcast User

SMC8013WG specifications

The SMC Networks SMC8013WG is a powerful broadband gateway designed for both home and small office use, providing high-performance internet connectivity through a combination of several advanced features and technologies. Known for its reliability and ease of use, this device is optimized to enhance the user experience with its robust capabilities.

One of the main features of the SMC8013WG is its integrated DOCSIS 3.0 technology. This cable modem enables users to achieve high-speed internet access, supporting download speeds of up to 8 Mbps, while uploading at rates of up to 1 Mbps. This functionality is particularly beneficial for activities that demand high bandwidth, such as streaming HD content, online gaming, and video conferencing. The SMC8013WG supports multiple channels for both downloads and uploads, enhancing the overall speed and reliability of the connection.

The SMC8013WG is built with dual-band wireless capabilities, supporting both 2.4 GHz and 5 GHz frequency bands. This ensures that users can enjoy a stable internet connection with reduced interference, allowing multiple devices to connect without sacrificing performance. The dual-band functionality is especially advantageous in environments with many competing signals, ensuring smoother operation for both laptops and mobile devices.

In terms of connectivity options, the SMC8013WG features four Ethernet ports, allowing wired devices to connect for a faster and more stable internet experience. This is ideal for desktop computers, gaming consoles, and smart TVs. Additionally, the gateway includes USB ports, providing versatile options for device connections and expanding network functionality.

Security is a top priority for the SMC8013WG, which employs advanced encryption protocols such as WPA/WPA2 to protect users' data. Built-in firewall capabilities further enhance network security by preventing unauthorized access and ensuring a safe online environment.

The SMC8013WG also prioritizes ease of installation and management. It features a user-friendly web interface that allows users to configure their settings quickly and conveniently. With remote management capabilities, ISPs can efficiently monitor and manage the gateway, ensuring users receive optimal performance.

In summary, the SMC Networks SMC8013WG is an excellent choice for users seeking a reliable broadband gateway, equipped with advanced technology, robust connectivity options, and strong security features. It successfully delivers high-speed internet access suitable for a variety of online activities, making it an ideal solution for residential and small office environments. With its comprehensive feature set, it stands out in the competitive market of networking devices.
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