5. Troubleshooting
Table
Audio
Symptom | Possible Cause | Solution | |
No audio present in a specific | 1. Source not playing | Press Play, turn ON, etc. | |
zone |
|
|
|
| 2. | Zone not ON | Press “Power” on the D5KP |
| 3. | Zone volume turned all the | Increase volume |
| way down |
| |
| 4. | Speakers in room miswired or | a. Test known good speaker at |
| defective, or D5KP miswired | D5KP speaker connector | |
|
|
| b. Verify connections |
No audio from specific source | Digital audio output not enabled | Check setup menu and confirm | |
|
|
| digital audio output is enabled |
| Change digital Output to PCM | ||
| formats (5.1, 7.1 etc.) are not | Stereo | |
| supported by the D5IP, D5RH, |
| |
| etc. |
| |
| Incorrect audio format selection. | Check RCA/OPT/COAX | |
|
|
| selection switch for proper |
|
|
| selection. |
No audio present in any zone | 1. See above | Perform steps above | |
| 2. | Digital source is outputting | Select PCM Stereo output on |
| source component. Consult | ||
| 7.1, etc.) | source’s manual for details. | |
| 3. | Digital output not enabled on | Enable digital output through |
| source | source’s menu. Set to PCM | |
|
|
| stereo. Consult source’s manual |
|
|
| for details. |
Hum or buzz through system | 1. Ground loop | Ensure proper grounding using | |
speakers |
|
| a three prong grounded AC |
|
|
| outlet. |
| 2. | Receiver/Amplifier level too | Reduce level |
| high |
| |
Poor Audio quality | 1. Clipping or distortion | Adjust GAIN settings | |
| 2. | Speaker out of phase | Carefully check polarity of each |
|
|
| speaker |
| 3. | Incorrect assignment of | Isolate to source or room and |
| left/right source RCA cables or | correct | |
| speaker cables |
| |
|
|
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