Xantech D5XH installation instructions Troubleshooting, Audio

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5. Troubleshooting

Table 5-1 provides troubleshooting information for the D5XH Digital Audio Router.

Audio

Symptom

Possible Cause

Solution

No audio present in a specific

1. Source not playing

Press Play, turn ON, etc.

zone

 

 

 

 

2.

Zone not ON

Press “Power” on the D5KP

 

3.

Zone volume turned all the

Increase volume

 

way down

 

 

4.

Speakers in room miswired or

a. Test known good speaker at

 

defective, or D5KP miswired

D5KP speaker connector

 

 

 

b. Verify connections

No audio from specific source

Digital audio output not enabled

Check setup menu and confirm

 

 

 

digital audio output is enabled

 

Multi-channel digital audio

Change digital Output to PCM

 

formats (5.1, 7.1 etc.) are not

Stereo

 

supported by the D5IP, D5RH,

 

 

etc.

 

 

Incorrect audio format selection.

Check RCA/OPT/COAX

 

 

 

selection switch for proper

 

 

 

selection.

No audio present in any zone

1. See above

Perform steps above

 

2.

Digital source is outputting

Select PCM Stereo output on

 

multi-channel audio format (5.1,

source component. Consult

 

7.1, etc.)

source’s manual for details.

 

3.

Digital output not enabled on

Enable digital output through

 

source

source’s menu. Set to PCM

 

 

 

stereo. Consult source’s manual

 

 

 

for details.

Hum or buzz through system

1. Ground loop

Ensure proper grounding using

speakers

 

 

a three prong grounded AC

 

 

 

outlet.

 

2.

Receiver/Amplifier level too

Reduce level

 

high

 

Poor Audio quality

1. Clipping or distortion

Adjust GAIN settings

 

2.

Speaker out of phase

Carefully check polarity of each

 

 

 

speaker

 

3.

Incorrect assignment of

Isolate to source or room and

 

left/right source RCA cables or

correct

 

speaker cables

 

 

 

08905154B

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Contents Installation Instructions Important Safety Information Safety InformationOperating Temperatures & Environments Introduction Features D5XH AccessoriesSource Defining TermsZone Local SourceConnector Function Rear PanelSystem Design Overview/Applications PlanningPre-Construction Retro-Fit Wiring / Post ConstructionPre-Wiring Keypads to SpeakersLocal Sources to Keypads Expanded 4 Source, 8-28 Zone SystemStand-Alone No D5RH 4 Source, 6 Zone System Stand-Alone 4 Source, 6 ZoneExpanded Standalone No D5RH 4 Source, 6-24 Zone System Expanded System 4 Sources/24 Zones + Local SourcesConnections Source Loop Inputs Source LoopExpansion Zone OUTZone OUT Connections D5KP Speaker Connections Speaker ConnectionsAuxiliary Power Connector AUX Power OUT AUX Power OUT Zones 1-3, 4-6, ConnectionsSystem Expansion AC Power ConnectorUSB Port USB Local SourcesLocal Source to D5IP Connections Digital Optical D5IP IR OUT 11 IR OUT to Local Source IR EmitterAdding Zones to a D5RH Digital Audio Router # of Chassis Max # of ZonesExpansion OUT/EXPANSION Source Loop OUT/SOURCE LoopD5XH Zone OUT 15 D5XH Zone OUT ConnectionsAdding Zones with additional D5XH Digital Audio Routers D5XHCat-5 Settings & Operation DIP Switch SettingsUnit ID Keypad Pairing OperationAppendix a Specifications D5KP Amplified KeypadsTroubleshooting AudioXantech Limited Warranty
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