Seagate ST9160314ASG manual Warranty Service, Data Recovery Services Authorized Service Centers

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Customer Service Operations

Warranty Service

Seagate offers worldwide customer support for Seagate products. Seagate distributors, OEMs and other direct customers should contact their Seagate Customer Service Operations (CSO) representative for warranty- related issues. Resellers or end users of drive products should contact their place of purchase or Seagate war- ranty service for assistance. Have your serial number and model or part number available.

Data Recovery Services

Seagate offers data recovery services for all formats and all brands of storage media. Our data recovery ser- vices labs are currently located throughout the world. . Additional information, including an online request form and data loss prevention resources, is available at http://services.seagate.com/index.aspx.

Authorized Service Centers

Seagate Service Centers are available on a global basis for the return of defective products. See www.seagate.com for the service center near you.

USA/Canada/Latin America support services

For an extensive list of telephone numbers to technical support, presales and warranty service in USA/ Canada/Latin America, including business hours, go to the "Contact Us" page on www.seagate.com.

Global Customer Support

Presales, Technical, and Warranty Support
Call Center	Toll-free	Direct dial
USA, Canada,
and Mexico	1-800-SEAGATE	+1-405-324-4700
Data Recovery Services
Call Center	Toll-free	Direct dial	FAX
USA, Canada,	1-800-475-0143	+1-905-474-2162	1-800-475-0158
and Mexico			+1-905-474-2459

Europe, the Middle East and Africa Support Services

For an extensive list of telephone numbers to technical support, presales and warranty service in Europe, the Middle East and Africa, go to the "Contact Us" page on www.seagate.com.

Asia/Pacific Support Services

For an extensive list of telephone numbers to technical support, presales and warranty service in Asia/Pacific, go to the "Contact Us" page on www.seagate.com.

34	Momentus 5400.6 SATA Product Manual, Rev. A

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Contents Momentus 5400.6 Sata Page Momentus 5400.6 Sata Product Manual, Rev. a Momentus 5400.6 Sata Product Manual, Rev. a Contents Momentus 5400.6 Sata Product Manual, Rev. a List of Figures Page Introduction About the Serial ATA interface Drive specifications Specification summary tableRead 2.6 watts Write 2.85 watts Formatted capacity Default logical geometryLBA mode Cylinders Read/write heads Sectors per track 16,383Physical organization Physical characteristicsDrive specification Recording and interface technologyTypical seek times Seek timeStart/stop times Seek times msec ReadPower specifications Conducted noise Typical current profileDeferred spinup Voltage toleranceActive mode Power-management modesPower management modes Idle modeEnvironmental specifications Nonoperating shock ShockOperating shock VibrationElectromagnetic immunity Drive A-weighted Sound Power Levels SWL, BAAcoustics Test for Prominent Discrete Tones PDTsReliability Free Fall Protection featureSafety certification Agency certificationKorean RRL Australian C-Tick N176FCC verification Environmental protection European Union Restriction of Hazardous Substances RoHSChina Restriction of Hazardous Substances RoHS Directive Configuring and mounting the drive Handling and static-discharge precautionsConfiguring the drive Serial ATA cables and connectorsDrive mounting Top cover stiffness/deflectionMeasurements shown in are in inches Serial ATA Sata interface Serial ATA connector pin definitionsSignal Segment Pin Function DefinitionPin Function Definition P10 Ground 2nd mate P11 ReservedSupported ATA commands Command name Command code in hex ATA-standard commandsCommand name Command code in hex Momentus 5400.6 Sata Product Manual, Rev. a Identify Device command Word Description ValueXx7FH Description if bit is set to Bit Word Bit WordSet Features command Set Features command valuesAAH 3 S.M.A.R.T. commands A.R.T. commandsCode in features register A.R.T. command Momentus 5400.6 Sata Product Manual, Rev. a Seagate Technology support services Presales SupportTechnical Support Warranty Service Data Recovery Services Authorized Service CentersData Recovery Services Call Center Toll-free Direct dial Index ITE Sata Momentus 5400.6 Sata Product Manual, Rev. a Page Seagate Technology LLC

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