Seagate 5400.2 SATA manual Warranty Service, Data Recovery Services Authorized Service Centers

Page 34

Customer Service Operations

Warranty Service

Seagate offers worldwide customer support for Seagate products. Seagate distributors, OEMs and other direct customers should contact their Seagate Customer Service Operations (CSO) representative for warranty- related issues. Resellers or end users of drive products should contact their place of purchase or Seagate warranty service for assistance. Have your serial number and model or part number available.

Data Recovery Services

Seagate offers data recovery services for all formats and all brands of storage media. Our data recovery services labs are currently located throughout the world. . Additional information, including an online request form and data loss prevention resources, is available at http://services.seagate.com/index.aspx

Authorized Service Centers

Seagate Service Centers are available on a global basis for the return of defective products. Contact your customer support representative for the location nearest you.

USA/Canada/Latin America support services

For an extensive list of telephone numbers to technical support, presales and warranty service in USA/ Canada/Latin America, including business hours, go to the "Contact Us" page on www.seagate.com.

Global Customer Support

Presales, Technical, and Warranty Support

 

 

Call Center

Toll-free

Direct dial

 

USA, Canada,

 

 

 

and Mexico

1-800-SEAGATE

+1-405-324-4700

 

Data Recovery Services

 

 

 

Call Center

Toll-free

Direct dial

FAX

USA, Canada,

1-800-475-01435

+1-905-474-2162

1-800-475-0158

and Mexico

 

 

+1-905-474-2459

Europe, the Middle East and Africa Support Services

For an extensive list of telephone numbers to technical support, presales and warranty service in Europe, the Middle East and Africa, go to the "Contact Us" page on www.seagate.com.

Asia/Pacific Support Services

For an extensive list of telephone numbers to technical support, presales and warranty service in Asia/Pacific, go to the "Contact Us" page on www.seagate.com.

28

Momentus 5400.2 SATA Removable Drive Cartridge Product Manual, Rev. C

Image 34
Contents Momentus 5400.2 Sata Removable Drive Cartridge 120GBPage Contents Page List of Figures Page Introduction Momentus 5400.2 Sata Removable Drive CartridgeAbout the Serial ATA interface Removable Drive Cartridge specifications Specification summaryBer or part number and country of purchase. The system Formatted capacity Default logical geometryLBA mode Physical organizationPower consumption Physical characteristicsPower specifications Seek timeRead/write power and current Spinup powerSeek mode Idle mode powerDeferred spinup Additional detailsIdle mode Power-management modesActive mode Sleep modeEnvironmental specifications Shock Idle Seek AcousticsElectromagnetic immunity Test Description Performance level Reference standardReliability Safety certificationMeasurement type Specification Environmental protectionCorrosive environment Handling precautions Using the driveDimensions Normal operation Write protect switchInsertion capability Serial ATA Sata interface Serial ATA connector pin definitionsSignal Segment Pin Function DefinitionPin Function Definition P10 Ground 2nd mate P11 ReservedSupported ATA commands Supported ATA commandsCommand name Command code in hex ATA-standard commands Command name Command code in hex Supported ATA commands Identify Device command Word Description ValueXx07H Description if bit is set to Bit Word Bit WordSet Features command Set Features command valuesA.R.T. commands 3 S.M.A.R.T. commandsCode in features register A.R.T. command Presales Support Seagate Technology support servicesInternet Technical SupportData Recovery Services Authorized Service Centers Warranty ServiceData Recovery Services Call Center Toll-free Direct dial Index RPM TPI Page Page Seagate Technology LLC