SeaFAX 408/438-2620, SeaFONE 408/438-8222

2	ST9144 Family Installation Guide, Rev. B

Shipping. When transporting or shipping a drive, you must use a Seagate-approved container. Keep your original box. They are easily identified by the Seagate Approved Package label. Ship- ping a drive in a non-approved container voids the drive warranty.

Seagate service centers may refuse receipt of components im- properly packaged or obviously damaged in transit. Call your authorized Seagate distributor to purchase additional boxes. Seagate recommends shipping by an air-ride carrier experienced in handling computer equipment.

Technical support services

Product technical support is available for all Seagate products by calling the SeaFAX, SeaFONE, and SeaBOARD services. These are toll calls.

SeaFAX: 408/438-2620

You can use a Touch-Tone telephone to access Seagate’s automated FAX system and select technical support informa- tion by return FAX. This service is available 24 hours a day, 7 days a week.

SeaFONE: 408/438-8222

The enhanced phone system provides recorded technical information on selected Seagate products while you are on hold. Technical support specialists are available to answer questions from 8:00 AM to 5:00 PM PST, Monday through Friday. Recordings are accessible 24 hours a day, 7 days a week.

SeaBOARD:

The Seagate Technical Support Bulletin Board System (BBS) is available 24 hours a day, 7 days a week. A modem is required to access this service. Set your communications software for eight data bits, no parity and one stop bit (8N1).