Western Digital AC2540 Technical Support, Bulletin Board Service BBS 24 Hour, Docufax 24 Hour

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Q:Can I install Windows NT 3.5x, OS/2 2.1x or OS/2 Warp on my drive that originally was installed with EZ-Drive?

A:Yes, but you must disable floppy boot protection before installing EZ-Drive. See EZ-Drive help files for details.

Q:I’ve read the entire Troubleshooting section and I still cannot correctly install my drive.

A:If none of the solutions in this section solve your problem, there are other options available: 1) Read the README.CAV text file on the EZ-Drive or Ontrack Disk Manager disk for additional troubleshooting information; 2) Check Western Digital online services for a more comprehensive list of frequently asked questions; 3) Contact your dealer; or 4) Have the EZ-Drive disk available and contact Western Digital Technical Support.

TECHNICAL SUPPORT

 

North America only:

714-932-4900 or 800-832-4778

Outside North America:

714-932-5000

Europe:

+31-20-4467651

If you need additional information or help during installation or normal use of our products, contact Western Digital Technical Support. Our customer support staff will answer your installation questions by phone. When calling for support, please have your Western Digital hard drive serial number and system hardware versions available.

BULLETIN BOARD SERVICE (BBS) (24 HOUR)

North America only:

714-753-1234

Germany:

+49-89-922006-60

U.K.:

+44-1372-360387

You may access the Technical Support Bulletin Board if you have a Hayes-compatible modem with a 2,400 to 28,800 baud rate. The required format is: 8 data bits, 1 stop bit, no parity.

DOCUFAX (24 HOUR)

 

North America only:

714-932-4300

Europe:

+31-20-4467650

Use the automated FAX system to have product information sent directly to your FAX machine.

RELATED DOCUMENTS

To obtain these reference documents, call Western Digital at

714-932-5000 or download them from the Western Digital web site.

BIOS Barriers Information Sheet (79-880099-000) The FAT Dilemma Information Sheet (79-880098-000)

WD Caviar 1.2 GB to 4.0 GB Installation Guide (79-870027-002)

EZ-Drive Quick Installation (79-850080-000)

Western Digital Quick Installation (AC280-AC1425) (79-850079-000)

ONLINE SERVICES

Online services include general product and contact information, installation guides, downloadable drivers, and frequently asked questions.

Internet:

www.wdc.com

FTP Site:

ftp.wdc.com

America Online:

Keyword: WDC

Western Digital

8105 Irvine Center Drive

Irvine, California 92618

Western Digital and Caviar are registered trademarks and CacheFlow, FIT Lab, and The World’s Most Recommended Hard Drive are trademarks of Western Digital Corporation.

Other marks that belong to other companies may be mentioned herein. Product specifications subject to change without notice. © 1997 Western Digital Corporation. All rights reserved.

79-850078-001 S0210 9-97

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Contents Hardware Installation Dual Hard Drive Installation Single Hard Drive InstallationTo Install a Jumper Set the Drive JumpersInstall Your New Hard Drive Installing the 5.25 Mounting HardwareMounting Hardware Drive Rails OptionalCmos Setup Software InstallationPartitioning and Formatting EZ-Drive 8.x Software OverviewInstalling an Operating System from Disk Using EZ-Drive SoftwareUsing the Drive Troubleshooting79-850078-001 S0210 Uninstalling EZ-DRIVE What is a megabyte?Do I need to run Fdisk and Format ? Bios Sources Should I partition my hard drive?Will my drive work with Windows 95? Online Services Bulletin Board Service BBS 24 HourTechnical Support Docufax 24 Hour