NETGEAR DG834GV manual Troubleshooting the Web Configuration Interface

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Setup Manual for the DG834GV Integrated ADSL Modem and Wireless Router with Voice

LAN or ADSL Internet Port LEDs Not On

If either the LAN LEDs or ADSL Internet LED do not light when the Ethernet connection is made, check the following:

Make sure that the Ethernet cable connections are secure at the router and at the hub or workstation.

Make sure that power is turned on to the connected hub or workstation.

Be sure you are using the correct cable: when connecting the ADSL port, use the cable that was supplied with the ADSL modem wireless router.

Troubleshooting the Web Configuration Interface

If you are unable to access the router’s Web Configuration interface from a computer on your local network, check the following:

If you are using an Ethernet-connected computer, check the Ethernet connection between the computer and the router as described in the previous section.

Make sure your computer’s IP address is on the same subnet as the router. If you are using the recommended addressing scheme, your computer’s address should be in the range of 192.168.0.2 to 192.168.0.254. Refer to “Preparing a Computer for Network Access” to find your computer’s IP address.

Note: If your computer’s IP address is shown as 169.254.x.x:

Recent versions of Windows and MacOS will generate and assign an IP address if the computer cannot reach a DHCP server. These auto-generated addresses are in the range of 169.254.x.x. If your IP address is in this range, check the connection from the computer to the router and reboot your computer.

If your router’s IP address was changed and you do not know the current IP address, clear the router’s configuration to factory defaults. This will set the router’s IP address to 192.168.0.1. This procedure is explained in “Using the Reset Button” on page 2-9.

Make sure your browser has Java, JavaScript, or ActiveX enabled. If you are using Internet Explorer, click Refresh to be sure the Java applet is loaded.

Try quitting the browser and launching it again.

Make sure you are using the correct login information. The factory default login name is admin and the password is password. Make sure that CAPS LOCK is off when entering this information.

Troubleshooting

2-3

v1.0, February 2006

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Contents NETGEAR, Inc Trademarks Contents Troubleshooting Internet Browsing What’s in the Box? Chapter Connecting the Router to the InternetLED Descriptions Adsl Modem Wireless Router’s Front PanelAdsl Modem Wireless Router’s Rear Panel V1.0, February What You Need Before You Begin Two Setup Methods 1 Smart Wizard Setup 2 Manual SetupInternet Configuration Requirements Smart Wizard Setup Understanding Adsl Microfilters Manual SetupComputers Set to Dhcp Manually Setting Up Your Adsl Modem Wireless RouterV1.0, February Phone Port V1.0, February V1.0, February V1.0, February How to Manually Set Up and Test Basic Wireless Connectivity Implement Appropriate Wireless Security V1.0, February Basic Functioning Chapter TroubleshootingTest LED Never Turns On or Test LED Stays On Power LED Not OnLAN or Adsl Internet Port LEDs Not On Troubleshooting the Web Configuration InterfaceAdsl link Troubleshooting the ISP ConnectionAdsl Internet LED Off Obtaining an Internet IP AddressTroubleshooting PPPoE or PPPoA Testing the LAN Path to Your Router Troubleshooting a TCP/IP Network Using the Ping UtilityTroubleshooting Internet Browsing Request timed out Testing the Path from Your Computer to a Remote DeviceUsing the Reset Button Restoring the Default Configuration and PasswordV1.0, February Network Protocol and Standards Compatibility Appendix a Technical SpecificationsV1.0, February Document Link Appendix B Related DocumentsV1.0, February
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