NETGEAR AC327U user manual Frequently Asked Questions

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3G USB Modem Model AC327U

Manage Text Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37 View Your Text Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37 Create a Text Message . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37 Edit a Text Message . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39 Reply to or Forward a Text Message . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40 Delete a Text Message . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40 Manage Text Message Notifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41 Set a Location for Saved Text Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42 Request Delivery Reports for Delivered Text Messages. . . . . . . . . . . . . . . . . 43 Set the Message Center Phone Number . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44

Manage Phone Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45 Make a Phone Call. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45 Answer a Phone Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46 View Phone Calls. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47 Delete Saved Phone Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 48

Chapter 4 Managing and Maintenance

View Connection Details . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 50 Return to the Home Screen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 50 Display Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51 Launch Mobile Broadband genie After Startup . . . . . . . . . . . . . . . . . . . . . . . . 51 Minimize Mobile Broadband genie to the Desktop Tray . . . . . . . . . . . . . . . . . 51 Change Location for Saved Data. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 52 View Statistics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 53 View Diagnostics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 54 View Device Diagnostics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 54 View SIM or USIM Card Diagnostics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 55 View the Network Status. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 56 View Network Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 57 Uninstall Mobile Broadband genie. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 58 Uninstall Mobile Broadband genie on a Windows Computers . . . . . . . . . . . . 58 Uninstall Mobile Broadband genie on a MAC Computers . . . . . . . . . . . . . . . . 58

Chapter 5 Frequently Asked Questions

Frequently Asked Questions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 60

Appendix A Technical Specifications

Platform and Chipset . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 62

Hardware Specifications. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 62

Software Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 63

Interface Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 63

Physical Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 63

Operation Environmental Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 64

Approvals and Certifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 64

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Contents 3G USB Modem Support Compliance TrademarksContents Frequently Asked Questions Getting Started LEDs InstallationInsert a SIM or Usim Card  To insert a SIM or Usim card into the 3G USB modem Insert a MicroSD Card To insert a microSD card into the 3G USB modem Set Up the 3G USB Modem Using a Windows Computer  To install Mobile Broadband genie on a Windows computerGetting Started Getting Started Set Up the 3G USB Modem Using a MAC Computer  To install Mobile Broadband genie on a MAC computerGetting Started Getting Started Getting Started Connecting to the Internet Set Up Your ISP’s APN Profile Automatically Set Up Your ISP’s APNManually Set Up Your ISP’s APN Profile Disconnect from an ISP  To disconnect from an ISPConnect to a Network Type Connect to a Network To connect to a network type Click the Registration Mode tab Automatically Search for and Register a Network OperatorSelect the Auto search and register radio button Manually Search for and Register a Network To manually search for a network operator and register it Select the Manual search and register radio button Using Your 3G USB Modem’s Features  To enable a PIN code verification Enable a PIN Code VerificationPIN Management Modify a PIN Code Verification  To modify a PIN code verificationDisable a PIN Code Verification  To disable a PIN code verificationUnlock a PIN Code Verification  To unlock a PIN code verification To add a Ussd service code Add a Ussd Service CodeManage Your Ussd Send a Ussd Service Code  To send a Ussd service codeEdit a Ussd Service Code Delete a Ussd Service Code To edit a Ussd service code  To delete a Ussd service codeAdd a Contact to Your Phone Book Edit a Contact to Your Phone Book To add a contact to your phone book  To edit a contact to your phone bookSearch for a Contact in Your Phone Book Import a Contact To search for a contact in your phone book  To import a contact from your computer to your phone bookExport a Contact  To export a contact from your phone book to your computerCopy Contacts to a Hard Drive or SIM or Usim Card  To copy a contactManage Groups in Your Phone Book Delete a Contact in Your Phone Book To delete a contact in your phone book  To create a group in your phone book Select New GroupSelect Rename Group  To delete a group in your phone bookManage Text Messages View Your Text MessagesCreate a Text Message  To view your text messagesUsing Your 3G USB Modem’s Features Edit a Text Message  To edit a saved text messageReply to or Forward a Text Message Delete a Text Message To reply or forward a text message  To delete a text message To display a notification when a text message arrives Manage Text Message Notifications To play a sound when a new text message arrives Set a Location for Saved Text MessagesRequest Delivery Reports for Delivered Text Messages  To request delivery reportsSelect the Request a delivery report check box Set the Message Center Phone Number To set the message center’s phone number Manage Phone Calls  To make a phone call using the Mobile Broadband genieMake a Phone Call  To answer a phone call using the Mobile Broadband genie Answer a Phone CallView Phone Calls  To view phone callsDelete Saved Phone Calls  To delete saved phone callsManaging and Maintenance Return to the Home Screen View Connection Details To view the connection details Display Settings Launch Mobile Broadband genie After StartupMinimize Mobile Broadband genie to the Desktop Tray Select the Launch on Windows startup check boxChange Location for Saved Data Select the Minimize to desktop tray on startup check boxView Statistics  To view network traffic informationView Device Diagnostics View Diagnostics To view device diagnostics View SIM or Usim Card Diagnostics  To view SIM or Usim card diagnostics To view the network status View the Network StatusClick the Network Status tab View Network Settings  To view network settingsUninstall Mobile Broadband genie on a Windows Computers Uninstall Mobile Broadband genieUninstall Mobile Broadband genie on a MAC Computers Frequently Asked Questions Frequently Asked Questions What should I do if I cannot access the Internet?Technical Specifications Hardware Specifications Platform and ChipsetInterface Specifications Software SpecificationsPhysical Features Operation Environmental Requirements Approvals and Certifications