NetComm HS800 manual Troubleshooting, Frequently Asked Questions

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4.Troubleshooting

4-1 Frequently Asked Questions

Is it possible to allow accounts generated at one HotSpot site to be used at other locations?

No. However, the HS900 supports RADIUS server authentication allowing roaming accounts.

Are there any AG-100 printer drivers for Windows?

I’m afraid not. The printer has been specifically designed for use with the HS800.

How long can accounts last, and will accounts be erased if the HS800 is powered off?

Accounts last for up to 999 days, and accounts will not be erased if the HS800 is powered off because this data is stored in flash ROM.

My browser has an HTTP Proxy Server setup, do I need to disable it?

No, the HS800 will work with a proxy server setup. However, if you wish to access the Web Configuration page you will need to disable the proxy server on your web browser.

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HS800 User’s Guide

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Contents Page Contents Rev YML698 HS800 User’s Guide Login IntroductionPackage Contents Precautions FeaturesOverview of the HS800 Wireless Gateway Front Panel Description of LEDsRear Panel LAN PortsReset Button Left Side PanelChanging the paper Three Button PrinterTest Print Logging in to the HS800 Start your BrowserHS800 Wireless Gateway Advanced Setup Menu Customisation Customising the HS800Logo Login StandardLogin Page Screen Redirect Login Page Setting Screen RedirectAdvanced Login Page Setting Screen AdvancedDefault Description Frame12 Example-Login Page Screen Information WindowRev YML698 19Logout Successfully Dialog Box Billing Type=Accumulation 22 Account Printout Customization Setting Screen Account Printout24 PC-connected Printer Printout 26 Account Generator Printer Printout Standard Login Credit CardService Selection 30 Service Selection Page Setting ScreenSuccessful Fail 36 Success Dialog Box 37 Billing Setting Screen BillingDefault Description Pre-Paid Enable Accumulation Will only show the username/password. An Click the Back to return to Billing setting screen 43 Accounting Setting Screen AccountingDefault Description 45 Web-based Account Generator Panel Setting Screen Web-based Accounting Generator47 Web-based Account Generator Printout Time to Finish 49 Web-based Account Generator Printout Accumulation 51 One-Button Printer Setting Screen One-Button PrinterExample 1 If button on One-Button Printer is pressed 6 times Example 54 ExampleAmount 2 x $4.00 + 4 x 3.8= $23.20 56 Web-based Account Generator Panel Setting Screen Three-Button Printer57 Discount Price Plan Setting Screen Discount Price Plan based on Button PressesPass Through Subscriber IP/MAC Address or LAN Device Pass ThroughThrough address Advertisement Up to 10 URL links can be specified for advertisers61 Success Dialog Box Walled Garden 62 Walled GardenLink 1~10 Frequently Asked Questions TroubleshootingAre there any AG-100 printer drivers for Windows? HS800 Wireless Gateway Remote Administration Connecting to HS800 on Internal LAN within Office / SiteConnecting to HS800 from External WAN outside Office / Site Rev YML698 HS800 User’s Guide Rev YML698 RJ-45 Network ports Appendix a Cable ConnectionsTwisted pair cables RJ-11 Connector USB cable To RJ-11 adapterPin RS-232 Serial Cable Appendix B Technical Specifications Hardware SpecificationsDimension Software Specifications NetworkingSecurity Contact Information Appendix C Registering your NetComm ProductTrade marks and Notices Legal & Regulatory Information Copyright Information Customer InformationWarranty Conditions and exclusions

HS800 specifications

The NetComm HS800 is an advanced high-speed wireless router designed to deliver exceptional connectivity and performance for both home and office environments. As a part of the next-generation networking solutions, the HS800 is equipped with cutting-edge technologies that cater to the increasing demand for bandwidth and reliable internet access.

One of the standout features of the NetComm HS800 is its dual-band capability, offering simultaneous connections on both the 2.4GHz and 5GHz frequency bands. This allows users to take advantage of the faster speeds associated with the 5GHz band while maintaining compatibility with legacy devices on the 2.4GHz band. By intelligently routing traffic between these bands, the HS800 ensures optimal performance for a wide range of applications, from streaming high-definition video to online gaming.

The HS800 utilizes advanced Wi-Fi 6 (802.11ax) technology, which significantly enhances both speed and range compared to previous Wi-Fi standards. With a maximum theoretical throughput of up to 4.8 Gbps, it is capable of handling multiple devices without sacrificing performance. This is especially important in today’s smart homes and offices, where numerous devices, including smartphones, tablets, and smart appliances, rely on stable internet connections.

Additionally, the NetComm HS800 features MU-MIMO (Multi-User, Multiple Input, Multiple Output) technology, which allows the router to communicate with multiple devices simultaneously. This reduces latency and increases efficiency, particularly in busy households or workspaces. Beamforming technology further extends the range of the wireless signal, focusing the Wi-Fi signal directly towards connected devices, resulting in improved connectivity and reduced dead zones.

Security is also a priority with the HS800, which supports advanced WPA3 encryption standards. This ensures that users’ data remains secure and protected from unauthorized access, an essential feature in an era where cyber threats are prevalent.

In terms of connectivity options, the NetComm HS800 is equipped with multiple Gigabit Ethernet ports, enabling swift wired connections for devices such as gaming consoles or streaming boxes. Additionally, it includes USB ports for easy sharing of files across the network.

Overall, the NetComm HS800 emerges as a powerful solution for anyone seeking superior connectivity, speed, and security. With its robust feature set and support for modern technologies, it stands ready to meet the demands of a connected world.