N-Tron 102RAS user manual Troubleshooting, Support

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Troubleshooting

1.Make sure the (Power LED) is ON.

2.Make sure you are supplying sufficient current. Note: The Inrush current will exceed the steady state current by ~ 2X.

3.Verify that Link LED’s are ON for connected ports.

4.Verify cabling used between stations.

5.Verify the phone socket that the phone line from the 102RAS is plugged into is operational.

6.Verify that cabling is Category 5E or greater for 100Mbit Operation.

Support:

Contact N-Tron Corp. at:

TEL: 251-342-2164

FAX: 251-342-6353

www.n-tron.com

N-TRON_Support@n-tron.com

(Revised 2010-11-15)

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Contents 102RAS Industrial Remote Access Server Installation Guide Table of Contents Product Features Industrial Remote Access Server Installation Guide 102RASUSA General Safety Warnings Contact InformationRevised Installation Package ContentsUnpacking DIN Rail Mounting RJ-45 Port Front Panel From Top to BottomRJ-11 Port Phone InterfaceApplying Power Top View Tron Switch Grounding Techniques RJ45 Connector Crimp Specifications Secure Remote Access Overview of Features Compact Remote Access SolutionConfiguration and Management Callback SecuritySupport TroubleshootingIndustry Canada Regulatory Statements CFR Part 15 RegulationCFR Part 68 Telecom New Zealand Telecom Warning Notice Canadian Limitations NoticeSubtel South African StatementCOFETELTTDMUMT021-411 Web Management Software ConfigurationWeb Management Home Web Management Menu Structure Administration Smtp Configuration Administration IP ConfigurationAdministration Reset Unit Administration Time ConfigurationLocal Users Callback Security Options Call LogCurrent Status System Current Status Pots modem Modem SetupAuthentication Revised Recommended Wiring Clearance KEY SpecificationsGOST-R Certified Regulatory ApprovalsTron Limited Warranty