Lucent Technologies 7101A, 7103A, 2500 manual Ringing and Tones Descriptions

Page 28

DEFINITY® Enterprise Communications Server Release 7

Issue 4

Console Operations 555-230-700

June 1999

 

 

2Understanding the Console Layout

Physical Layout of Your Console

 

 

22

 

 

Table 5. Ringing and Tones Descriptions (Continued)

 

 

 

 

 

 

 

 

 

 

 

Tone Name

 

Pitch

 

Frequency

 

Meaning

 

 

 

 

 

 

 

 

 

 

 

 

 

Call Waiting

 

Low

 

15 times a

 

A call is waiting at the console and

 

Ringback

 

 

 

minute with

 

the called party has been notified that

 

 

 

 

 

 

decreasing

 

the call is waiting.

 

 

 

 

 

 

volume

 

 

 

 

 

 

 

 

 

during the

 

 

 

 

 

 

 

 

 

last 0.2

 

 

 

 

 

 

 

 

 

second

 

 

 

 

 

 

 

 

 

 

 

 

Incoming

 

On-off,

 

0.5 second

 

An incoming call is waiting to be

 

Call Ringing

 

low

 

 

 

answered.

 

 

 

 

 

 

 

 

 

Calls Waiting

 

On-off,

 

0.25 second

 

One or more incoming calls are

 

(Queued

 

low

 

 

 

waiting to be answered.

 

Calls)

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Timed

 

high

 

On for 0.5

 

A single-party call is on hold for

 

Reminder

 

 

 

second; off

 

longer than the time allowed by your

 

(Attendant

 

 

 

for 1

 

company. This tone also occurs when

 

Recall)

 

 

 

second

 

someone on a conference call calls

 

 

 

 

 

 

 

 

you or an unanswered transferred call

 

 

 

 

 

 

 

 

returns to you.

 

 

 

 

 

 

 

 

 

Emergency

 

On-Off,

 

Siren-like

 

A tone that indicates an emergency.

 

Access

 

high and

 

 

 

This ringing tone is heard on the

 

Ringing

 

low

 

 

 

latest models of the basic console and

 

 

 

 

 

 

 

 

all models of the enhanced console.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Continued on next page

Page 27 Page 29
Image 28
Page 27 Page 29
Contents Definity Trademarks Contents Definity Enterprise Communications Server Release Routine Maintenance June Introduction Conventions Used in This Document Security MeasuresIntroduction Security Measures Definity Enterprise Communications Server Release Understanding the Console Layout Physical Layout of Your ConsoleFigure Notes Console Outside-Lines Buttons Area Sample Outside-Lines Buttons Area Call Appearance Buttons Call Appearance Buttons and Lamps Dialing Keypad On next Features Feature Button Area Display Inspect Mode Displaying in Normal Mode Called-party identificationIf the call gets redirected, the following displays User cannot place any calls from their phone Displays when called parties do one of the following Ringer-Volume Control Area Ringer Volume Control Area enhanced console Selector ConsoleSelector Console Area Determining Extension Number Status Tones Heard Through Handset or Headset On nextRinging and Tones Descriptions Operating the Console Deactivating the Console Activating the ConsoleTransferring Calls to Internal Extensions Transferring Calls to Outside Numbers Connecting Two or More Callers Placing Callers on HoldAnswering Emergency Calls Definity Enterprise Communications Server Release Using Auto Start Speeding Up the ConsoleFeature Name ProceduresExample Speed DialingUsing the Features Handling Multiple-Party Calls Locking Out the Console Operator Recalling the Console OperatorPaging with Deluxe Voice Paging Answering Calls for Another Party Routing Calls Through the Console Operator Backing Up the Console OperatorCovering Calls from the Console Caller’s number and the unanswered phone’s number Forwarding All CallsParking Calls Paging for Called Parties Chime Paging Code Calling Access Paging with Voice Paging Paging with Deluxe Voice Paging Using Call Waiting Assisting Callers with Special ToolsSplit-Swap Split-SwapInterrupting a Call ExceptionOverriding Diversion Features Emergency Notification to Digital TelephonesCrisis Alert Every User Responds Providing Emergency Access to the Operator Providing Emergency Notification to OperatorPlacing a Series of Calls Managing Outside Lines Controlling Access to Outside LinesExamples Displaying Outside Line Information Choosing Outside Lines Using Features for Internal UseRestricting Calls Controlled Restrictions Activating Don’t Split Don’t SplitTesting Phone System Components Accessing Individual Console OperatorsUsing the Internal Directory Assigning Main Console Operators Leaving MessagesRetrieving Messages Using Night Service Manual Override Routing Calls EconomicallyClocked Manual Override Immediate Manual Override Enter Activate Route PLAN, DAY & Time Using Visually Impaired Attendant Service Tells what features are assigned to other buttonsVias Centralized Attendant Service Identifying Differences A CAS EnvironmentUsing CAS-Associated Tones Using a CAS DisplayUsing CAS Operating Procedures Transferring CAS CallsUsing CAS Backup Service Using CAS Night Service OperationsMulti-Line Phone Night Service Operations Placing Calls on Remote HoldCancelling CAS Calls Placing CAS Calls on Remote HoldSingle-Line Phone Night Service Operations Routine Maintenance Testing the ConsoleCleaning Your Console Commercial Power FailureGlossary and Abbreviations See Call Detail Recording CDR See attendant console Network Primary Rate Interface ISDN-PRI See Primary Rate Interface PRI Taas Index Definity Enterprise Communications Server Release Definity Enterprise Communications Server Release Transferring, 26 extension number status Index Timer Select button Definity Enterprise Communications Server Release Index
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