LaCie SAFE manual Technical

Page 36

LaCie SAFE Hard Drive

Troubleshooting

User Manual

page 36

 

 

Problem

Questions to Ask

Solution

The drive is not

Is the drive’s power on?

Check to make sure that the USB 2.0 cables are correctly attached

recognized.

 

 

 

and firmly seated in both the drive and computer’s USB ports.

 

 

 

 

 

Disconnect them, wait 10 seconds, and reconnect them. If the drive

 

 

 

 

 

is still not recognized, restart your computer and try again. If they are

 

 

 

 

 

correctly connected and your drive still does not power on, try using

 

 

 

 

 

the optional power sharing cable, described in section 4.2. Connect-

 

 

 

 

 

ing the USB Power Sharing Cable.

 

 

Does a removable drive ap-

Check for a removable drive on the Desktop (on a Mac) or in My

 

 

pear on the desktop?

Computer (on a PC).

 

 

Are all of my cables con-

Make sure that all the steps in section 4. Connecting Your LaCie

 

 

nected securely?

Drive have been followed correctly. Examine the connections care-

 

 

 

 

 

fully to ensure that all the cables are inserted in the correct orienta-

 

 

 

 

 

tion and in the correct location.

 

 

Are the USB drivers in-

Mac Users: Open Apple System Profiler and click on the Devices and

 

 

stalled correctly?

Volumes tab. If your device is not listed, recheck the cables and try

 

 

 

 

 

the other troubleshooting solutions listed here.

 

Technical

note:

Mac Users:

 

Windows 2000 Users: Go to Start > Settings > Control Panel >

 

Apple is constantly providing updated

 

System > Hardware tab > Device Manager button > USB Controller

 

support for drive mechanisms within OS

 

> click on the + sign next to the controller icon, and you should see

 

10.x. To ensure that you have the latest

 

your device listed.

 

 

 

 

 

support, upgrade to the latest version of

 

 

 

 

 

Technical note: Windows Users: Microsoft con-

 

 

OS 10.x. To access the latest updates an

 

 

 

 

sistently posts updated drivers and support fixes for their

 

 

upgrades, pull down the Apple Menu

 

 

 

 

operating systems. Go to Microsoft’s Web site, support.

 

 

and click on System Preferences. In the

 

 

 

 

microsoft.com, for more information.

 

 

section titled System, click on Software

 

 

 

 

 

 

 

Update and then click Update Now. Your

 

 

 

 

computer will then automatically con-

 

 

 

 

nect to the Internet to access the latest

 

 

 

 

updates from Apple.

 

 

 

 

 

 

 

 

 

Windows XP Users: Go to Start > Control Panel > Performance and

 

 

 

 

 

Maintenance > System > Hardware tab > Device Manager button >

 

 

 

 

 

USB Controller and click on the + sign next to the controller icon.

 

 

 

 

 

You should see your device listed.

 

 

Is there a conflict with other

If you cannot see the device, recheck the cables and try the other

 

 

devices?

 

 

troubleshooting solutions listed here.

 

 

 

 

 

Consult LaCie Technical Support. See section 11. Contacting Cus-

 

 

 

 

 

tomer Support for more details.

 

 

Is the file system supported

Check the documentation for your operating system.

 

 

by your operating system?

 

 

Image 36
Contents Safe Table of Contents LaCie Safe Hard Drive Forward Health and Safety Precautions General Use PrecautionsLaCie Safe Hard Drive Introduction To The LaCie Safe Hard Drive Your Safe Drive CapabilitiesSafe Three Levels of Security Unpacking Your LaCie Safe Drive Whats Included with Your LaCie Safe DriveMinimum System Requirements Hardware Requirements for USBBefore Installing Your LaCie Safe Drive How to Use the Fingerprint SensorBeing An Administrator About Authorized Users And RightsRules For Registering Users Connecting Your LaCie Safe Hard Drive Connecting The Power AdaptorAttach Chain Lock to Your Safe Drive Optional Universal Serial Bus USB IconsConfiguring Your LaCie Safe Drive Install the Drive SoftwareWindows Users Finishing the installation Installation program Welcome Installation program Finished Mac UsersSetting Up User Names and Privileges Create/Edit User Names & PermissionsRegistering User Fingerprints Registering Additional Users Using Your LaCie Safe Hard Drive Using the Drive as a Registered UserUsing the Drive as an Administrator User Management Interface Modify a UserRemoving a Fingerprint Using Multiple Safe Drives on the Same Computer Locking Your LaCie Safe DriveDisconnecting Your Drive For Windows UsersFor Mac Users Helpful Information File System FormatsFAT Guidelines for Choosing FAT 32 Or Ntfs Use FAT 32 ifHFS Mac OS Standard HFS+ Mac OS ExtendedMS-DOS File System Unix File SystemFormatting Using Windows 2000 and Windows XP Formatting Your LaCie Safe Hard DriveLaCie Safe Hard Drive Formatting Using Mac OS Disk management utility MacFormat from Ntfs to HFS+ What is USB 2.0? USB Cables and ConnectorsOptimizing USB 2.0 Connections Data Transfers Frequently Asked Questions FAQ Question AnswerShould I keep a backup of the data stored on Troubleshooting Your LaCie Drive Technical Check .2. Minimum System Requirements Important Info Troubleshooting the Fingerprint Sensor Contacting Customer Support Before You Contact Technical SupportLacie Technical Support Contacts Warranty Information Glossary LaCie Safe Hard Drive LaCie Safe Hard Drive

SAFE specifications

LaCie SAFE is a cutting-edge external storage solution designed to meet the growing demand for secure, reliable, and high-performance data storage. Developed by LaCie, a brand known for its premium storage devices, LaCie SAFE combines advanced security features with spacious storage capacities, making it an ideal choice for both personal and professional users.

One of the principal features of the LaCie SAFE is its robust security system. It incorporates hardware encryption that ensures data is protected against unauthorized access. This level of security is particularly crucial for businesses and professionals who handle sensitive information, as it helps safeguard against potential data breaches. The drive typically supports AES 256-bit encryption, a standard recognized for its effectiveness in data protection.

In terms of storage capacity, LaCie SAFE drives come in various sizes, accommodating users with different needs, from casual file storage to extensive media libraries. They often boast high data transfer rates, making it possible to quickly back up large files or access data on-the-go, which significantly enhances productivity.

Another noteworthy aspect of LaCie SAFE is its durable build. Designed to withstand the rigors of everyday use, the device often features a rugged casing that protects it from drops, shocks, and dust. This durability ensures that users can carry their data anywhere with confidence.

The LaCie SAFE also benefits from fast data connectivity options. Many models come equipped with USB-C and USB 3.0 interfaces, providing compatibility with a wide range of devices while facilitating rapid file transfers. This versatility makes it easy to connect the drive to laptops, desktops, and even game consoles.

Additionally, LaCie SAFE offers a user-friendly experience. With plug-and-play functionality, users can quickly set up the drive and start using it without the need for complicated installations. Many models also support cross-platform compatibility, ensuring that files can be accessed on both Windows and macOS systems seamlessly.

Overall, LaCie SAFE serves as a sophisticated solution for individuals and businesses needing dependable and secure data storage. Its combination of state-of-the-art security features, ample storage options, rugged durability, and ease of use sets it apart in the competitive storage market, making it an excellent choice for users seeking to protect their valuable data while maintaining high performance.