Jasco HO98058 Troubleshooting, Mouse Does Not Respond, Pre-track and Next track do not stop

8.Troubleshooting

•Keyboard and/or mouse does not work after replacing batteries

When batteries are removed, the wireless link is lost. You will need to re-link your mouse or keyboard. To do so, repeat steps 5 - 11 in Section 5.

•Mouse Does Not Respond

After periods of inactivity, the mouse goes into sleep mode to save batteries. To awake the mouse, you must press a button on the mouse. If this does not work, change the batteries and re-link the mouse using steps 5 - 11 in Section 5.

•The Wireless Office Keyboard and Mouse Software does not work properly

Make sure all other keyboard and mouse software has been removed from your PC. To remove the other software, use “Add/Remove Programs” in the Control Panel. The Control Panel is located under “Settings” in the Start Menu. Then restart your computer and re-install the Wireless Office Keyboard and Mouse Software.

•Add, Remove or Re-install the Wireless Office Keyboard and Mouse Software

Once you have installed the Wireless Office Keyboard and Mouse Software, the icons will appear on the right of the taskbar. If you want to re-install the software for any reason, you must un-install the software from your operating system first. Right-click on both icons and select “Exit”. Then, open the “Start” menu. Under “Settings” select Control Panel. Use “Add/Remove Software” to un-install the Wireless Office Keyboard and Mouse Software. It will remove the software completely. To re-install the software, follow steps 12 – 13 in Section 5.

•Other application software will not install properly

This may be due to the Wireless Office Keyboard and Mouse Software. Remove the software as described in “Add, Remove or Re-install the Wireless Office Keyboard and Mouse Software”. Install the required application, and then reinstall the Wireless Office Keyboard and Mouse Software using steps 12 – 13 in Section 5.

•“Pre-track” and “Next track” do not stop

When these hot keys are held down the CD player normally continues searching for the next of previous track. If this does not work it is due to the speed of your CD-ROM drive. The use of a high performance CD-ROM drive is recommended.

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