GarrettCom H80B, H80P When Calling for Assistance, Return Material Authorization RMA Procedure

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Magnum H80B and H80P Personal Hubs User Guide (07/95)

5.2When Calling for Assistance

Please be prepared to provide the following information.

1.A complete description of the problem, including the following points:

a.The nature and duration of the problem;

b.Situations when the problem occurs;

c.The components involved in the problem;

d.Any particular application that, when used, appears to create the problem;

2.An accurate list of Garrett Communications product model(s) involved, with serial number(s). Include the date(s) that you purchased the products from your supplier.

3.It is useful to include other network equipment models and related hardware, including personal computers, workstations, terminals and printers; plus, the various network media types being used.

4.A record of changes that have been made to your network configuration prior to the occurrence of the problem. Any changes to system administration procedures should all be noted in this record.

5.3Return Material Authorization (RMA) Procedure

All returns for repair must be accompanied by a Return Material Authorization (RMA) number. To obtain an RMA number, contact Garrett Communications Customer Support at (510) 438- 9071 (office hours: 8AM - 5PM Pacific Standard Time) or send email to support@garrettcom.com. Please have the following information available when calling:

Name and phone number of your contact person. Name of your company / institution

Your shipping address Product name

Serial Number (or Invoice Number)

Packing List Number (or Sales Order Number) Date of installation

Failure symptoms, including a full description of the problem.

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Contents Personal Hubs Contacting Garrett Communications TrademarksIntroduction Table of ContentsMagnum Specifications Dimensions SwitchesWeight WarrantyModel Description Inspecting the Package and Product IntroductionProduct Description Magnum H80B Product Description Magnum H80B and H80P Personal Hubs User Guide 07/95 Magnum H80P Product Description Magnum H80B and H80P Personal Hubs User Guide 07/95 LEDs Simplify Network Installation and Maintenance Installation VersatilityInter-operable with other Ethernet Devices Robust Network OperationsApplications Magnum H80B and H80P Personal Hubs User Guide 07/95 Magnum H80B and H80P Personal Hubs User Guide 07/95 Magnum H80B Installation InstallationTable-Top or Shelf Mounting Magnum H80P InstallationWall or Vertical Surface Mounting Twisted Pair Connections Ethernet Media ConnectionsPin Function AUI Connections Model H80P only2 DTE Pin Assignments ThinNet 10BASE2 BNC Connections H80B only Internal Termination Switch SettingsSwitchable Up-Link Feature Cascading Personal Hubs with the Up-Link Port Operation Functional Operation, Use of LED IndicatorsLink Status Link LED per port Illuminates Green when Receive Packets RX LED per port Illuminates GreenMagnum H80B and H80P Personal Hubs User Guide 07/95 Before Calling for Assistance TroubleshootingReturn Material Authorization RMA Procedure When Calling for AssistanceShipping and Packaging Information No Problem FoundAppendix a Warranty Information

H80B, H80P specifications

GarrettCom's H80P and H80B series switches are robust networking solutions designed for demanding environments, such as industrial automation and telecommunications. Engineered to provide reliability, flexibility, and performance, these switches are ideal for applications that require durable and high-speed network connectivity.

One of the key features of the H80P and H80B models is their Layer 2 and Layer 3 capabilities, enabling seamless integration into existing networks. Both models support advanced routing protocols, including RIP, OSPF, and PIM, which enhance network efficiency and reliability. The switches also offer support for VLAN tagging, allowing for efficient traffic management and network segmentation, which enhances security and performance.

Another standout characteristic is their port configuration. The H80P model typically offers more ports than the H80B, accommodating a larger number of devices. Both models feature a mix of copper and fiber optic ports, providing versatility in connections and enabling long-distance data transmission without degradation of signal quality.

In terms of performance, the H80P and H80B support Gigabit Ethernet speeds, ensuring high bandwidth for data-rich applications. This feature is critical in industrial settings where real-time data transfer and low latency are essential. Furthermore, these switches incorporate Quality of Service (QoS) features to prioritize critical traffic and maintain optimal performance levels during peak usage times.

The construction of the H80P and H80B models is another important aspect that sets them apart. They are designed to withstand harsh environments, with rugged enclosures that provide protection against dust, moisture, and extreme temperatures. This durability makes them suitable for deployment in outdoor installations and factory floors, where operating conditions can be challenging.

Security is a significant aspect of network management, and GarrettCom addresses this need by integrating various security features into the H80P and H80B switches. They support authentication protocols such as RADIUS and TACACS+, ensuring that only authorized users can access the network. Additionally, features like port security and DHCP snooping further enhance protection against potential threats.

In conclusion, GarrettCom's H80P and H80B switches combine advanced features, robust technology, and specialized characteristics to offer reliable network solutions. Their versatility, performance, and durability make them an excellent choice for organizations seeking to improve their industrial networking infrastructure while ensuring security and efficiency.
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