Avaya 38DHB0002UKFD user manual Index

Page 8

Index

 

C

 

CSV File

7

D

 

Data Collection

7

Data Format

7

Dn Info

5

F

 

File Format

7

Forecasting

3

R

 

Rostering

3

S

 

Scheduling

3

System Message

5

W

 

Workforce Management Interface

3, 5

Performance figures and data quoted in this document are typical, and must be specifically confirmed in writing by Avaya before they become applicable to any particular order or contract. The company reserves the right to make alterations or amendments to the detailed specifications at its discretion. The publication of information in this document does not imply freedom from patent or other protective rights of Avaya, or others.

Intellectual property related to this product (including trademarks) and registered to Lucent Technologies has been transferred or licensed to Avaya.

This document contains propriety information of Avaya and is not to be disclosed or used except in accordance with applicable agreements.

Any comments or suggestions regarding this document should be sent to "gsspublishing@avaya.com".

© Copyright 2002 Avaya ECS Ltd. All rights reserved.

Avaya Global SME Solutions Sterling Court

15 - 21 Mundells Welwyn Garden City Hertfordshire AL7 1LZ England

Tel: +44 (0) 1707 392200

Fax: +44 (0) 1707 376933

Email: contact@avaya.com

Web: http://www.avaya.com

Workforce Management Interface

Page 8

Installation/User Manual

38DHB0002UKFD Issue 4 (18/07/2002)

Image 8
Contents Workforce Management Interface Contents Introduction GeneralForecasting RosteringInstallation Workforce Management InterfacePoint to Programs, then to INDeX CCM Starting the applicationMain Screen Dn Activity Data Collection Time HhmmssIndex