Avaya EU24BL manual Understanding Call Appearance/Feature Button Status Icons

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About the EU24/EU24BL Expansion Module

Understanding Call Appearance/Feature Button Status Icons

When a call arrives for a call appearance on the EU24/EU24BL Expansion Module, the bell icon blinks on the corresponding call appearance. To answer the call, press the button associated with the call appearance.

The icons displayed on the call appearance allow you to determine the status, for example, on Hold, of each call on the EU24/EU24BL Expansion Module. Table 1 contains an explanation of these icons.

Table 1: EU24/EU24BL Status Icons

Icon

Condition

Definition

 

 

 

 

 

None

Idle

The call appearance line is available, or the feature is off.

 

 

 

Ringing

An incoming call is waiting to be answered.

 

 

 

Active

The call you are currently handling.

 

 

 

 

 

 

On hold

A call currently on hold.

 

 

 

On soft hold

A call put on hold during a transfer or conference.

 

 

 

 

 

 

Feature/Line active

Button on left side of the display currently is enabled.

 

 

 

Feature/Line active

Button on right side of the display currently is enabled.

 

 

 

Feature pending

Your request is being processed but is not immediately

 

 

 

 

available.

 

 

 

Feature status

The Call Center Q Time feature uses this icon.

 

 

 

Feature status

The Call Center Aux Work feature uses this icon.

 

 

 

Feature status

The Call Center Service Observing feature uses this icon.

 

 

 

 

 

10 EU24/EU24BL Expansion Module User Guide

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Contents EU24/EU24BL Expansion Module User Guide Avaya Inc All Rights Reserved About the EU24/EU24BL Expansion Module Contents EU24/EU24BL Expansion Module User Guide Issue Date OverviewEU24/EU24BL Expansion Module EU24/EU24BL Expansion ModuleUsing the EU24/EU24BL Expansion Module RequirementsViewing the Alternate Display First Options Main screen displays Understanding Call Appearance/Feature Button Status Icons EU24/EU24BL Status Icons Condition Definition None
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EU24BL, EU24 specifications

The Avaya EU24 and EU24BL are advanced digital display models designed for users who seek enhanced functionality in a user-friendly office environment. These phones are key components of the Avaya Communication Manager and are particularly ideal for professionals requiring a versatile and reliable communication device.

One of the standout features of the Avaya EU24 is its large, backlit display, which simplifies navigation through various functions and settings, even in low-light conditions. With a high-resolution screen, users can easily access information, view caller details, and manage their message inbox effectively.

In terms of usability, both models are equipped with 24 programmable buttons, allowing users to customize their phone experience to suit individual workflow needs. Each button can be assigned to a variety of functions, such as speed dial, call transfer, or monitoring colleague status, facilitating quick and efficient communication.

The technologies underpinning the Avaya EU24 and EU24BL deliver top-notch performance. Both models support digital connectivity, ensuring crystal-clear voice quality and reduced call drop rates. This reliable performance is essential for businesses that rely heavily on telephonic communication.

The EU24BL model is particularly noteworthy for its Bluetooth support, enabling users to connect wireless headsets seamlessly. This feature enhances mobility and frees up desk space, allowing professionals to engage in calls while multitasking or moving around the office.

Moreover, the Avaya EU24 series integrates with various Avaya applications, such as Avaya One-X and Avaya Aura, which enable advanced collaboration tools and features. This compatibility not only boosts productivity but also fosters better team collaboration.

Security is another critical aspect addressed by Avaya in the EU24 series. The phones come with built-in security features that protect sensitive communication through encryption protocols, ensuring that business conversations remain confidential.

In summary, the Avaya EU24 and EU24BL are more than just traditional office phones; they represent a fusion of technology, flexibility, and user-centric design. With advanced features tailored for productivity, robust connectivity, and a commitment to security, these models are well-suited for modern business environments. Whether for an executive office or a bustling call center, the Avaya EU24 series delivers unparalleled performance and reliability.