Troubleshooting
FAQ
The following is a list of common issues with the DriveStation. Following each issue are possible resolutions.
I see the DriveStation in My Computer but I cannot access it.
The drive requires formatting. Try using the Disk Formatter Utility on the DriveNavigator
I cannot see the DriveStation in My Computer.
Verify that the POWER light is on. If it is not, then ensure that the power switch is in the ON position.
Try toggling the POWER MODE switch right below the power switch. The POWER MODE switch toggles whether the device is powered up via a USB signal (“Auto”) or purely based on the power switch’s position (“Manual”).
If you have installed the Power Save Utility, then verify that the DriveStation was not put into power saving mode. Consult the manual for the Power Save Utility for additional help. The manual can be found on the DriveNavigator
Verify that the hard drive inside the DriveStation is spinning. This can be verified by placing your hand on the sides of the case and feeling for a slight vibration. Also, after the DriveStation has been powered on for fifteen minutes or more it will begin to get warm. If neither of the proceeding tests verified that the hard drive is spinning, then please contact technical support for further assistance.
My backup program can’t save files to the DriveStation.
Reformat your DriveStation with NTFS. FAT32 is limited to 4GB filesizes.
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