Avocent PS/2 KVM manual Troubleshooting, Terminal

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Single port PS2 KVM over IP

Shows a compound string o_ all available version numbers

. terminal

Starts the terminal passthrough mode for serial port . The key sequence ‘<esc> exit’ switches back to command modus.

6. Troubleshooting

Q 001: The remote mouse doesn’t work or is not synchronous

A 001: Make sure the mouse settings in PS/2 KVM OVER IP match the mouse model. There are some circumstances where the mouse synchronization process could behave incorrectly, refer to Section 5.3.3 for further explanation.

Q 002: The video quality is bad or the picture is grainy

A 002: Try to correct the brightess and contrast settings (see Section 5.3.4) until they are out of a range where the picture looks grainy. Use the auto adjustment feature to correct a flickering video.

Q 003: Login on PS/2 KVM OVER IP fails.

A 003: Was the correct combination of user and password given? On delivery, the user ”super” has the password ”PS/2 KVM over IP”. Moreover your browser must be configured to accept cookies.

Q 004: The Remote Console window can’t connect to PS/2 KVM OVER IP.

A 004: Possibly a firewall prevents access to the Remote Console. Make sure the TCP port numbers 443 or 80 are open for incoming TCP connection establishments.

Q 005: No connection can be established to PS/2 KVM OVER IP.

A 005: Check whether the network connection is working in general (ping the IP address of PS/2 KVM OVER IP). If not, check network hardware. Is PS/2 KVM OVER IP powered on? Check whether the IP address of PS/2 KVM OVER IP and all other IP related settings are correct! Also verify that all the IP infrastructure of your LAN, like routers etc., are correctly configured. Without a ping functioning, PS/2 KVM OVER IP can’t work either.

Q 006: Special key combinations, e.g. ALT+F2, ALT+F3 are intercepted by the console system and not transmitted to the host.

A 006: You have to define a so-called ’Button Key’. This can be done in the Remote Console settings.

Q 007: In the browser the PS/2 KVM OVER IP pages are inconsistent or chaotic.

A 007: Make sure your browser cache settings are feasible. Especially make sure the cache settings are not set to something like ”never check for newer pages”. Otherwise PS/2 KVM OVER IP pages may be loaded from your browser cache and not from the card.

Q 008: Windows XP doesn’t awake from standby mode

A 008: This is possibly a Windows XP problem. Try not to move the mouse while XP goes in standby mode.

Q 009: Using MacOS X a HTTPS connection fails

A 009: You have to install the PS/2 KVM over IP certificate using our certificate installer, available on the utility CD. Please refer to the instructions on this CD for further information how

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Contents Rev USER’S ManualTable of Contents Troubleshooting PIN Assigments Certificates Installation Quick Installation GuidePS/2 KVM over IP hardware installation Initial IP configurationRemote Console Web interfaceSingle port PS2 KVM over IP Introduction When the server is up and runningFeatures When the server is deadPackage contents Technical specifications Model NoSingle port PS/2 KVM over IP Switch System requirement Model No Cable diagrams PS/2 CableVGA Cable AT to PS/2 keyboard adapter OptionalHardware installation Operation OverviewStep Connecting the External Reset/Power Option Connecting Ethernet ConfigurationInitial Configuration Initial configuration via Dhcp serverIP autoconfiguration Initial configuration via serial interfaceMouse, Keyboard and Video configuration Host system mouse settingsPrerequisites UsageInternet Explorer showing the encryption key length Login into PS/2 KVM over IP switch and logoutMain Screen Single port PS2 KVM over IP Remote Console Show Remote Console Logout from PS/2 KVM over IP switchDescription of Remote Console Options Ctrl AltSingle port PS2 KVM over IP Auto mouse speed and mouse synchronization 3 PS/2 KVM over IP switch Mouse Synchronization IntroductionVideo settings Single and Double Mouse ModeVideo Settings through the HTML-Frontend Limitations of the mouse synchronizationPC Setting Video Settings through the remote consoleSSL Settings SSL Certificate Management Security settingsOrganizational unit Common nameOrganization Locality/CityMouse / Keyboard Settings Host Interface Challenge PasswordState/Province CountryEnable local video port Mouse Mode -Fixed mouse speedUSB Mouse Type Noise filterVideo quality and speed User Specific SettingsUser select box Remote Console TypeNetwork Settings Gateway IP address IP auto configurationPrimary DNS Server IP address Secondary DNS Server IP addressHttp port Disable Enterprise ManagementTelnet port Bandwidth limitationSingle port PS2 KVM over IP Configuration login Serial SettingsInline power module ModemUser Settings Modem SettingsSerial line speed Modem Init StringConfirm password PasswordExisting user User nameMaintenance 1 PS/2 KVM over IP switch Board SummaryMaintenance features 5.8.2.1 Event Log Event Log Settings Smtp Log Internal LogSnmp Log NFS LogLog Event Assignments Update Firmware Date/Time SettingSingle port PS2 KVM over IP Help Access via TelnetCls LogoutTerminal TroubleshootingCE Certificate CertificatesPin Assignments Single port PS2 KVM over IP Key Codes Table C.1 Key Names

PS/2 KVM specifications

The Avocent PS/2 KVM switch is a versatile, cost-effective solution designed to enable users to manage multiple computers from a single keyboard, mouse, and monitor. With its robust design and array of advanced features, the KVM switch simplifies the task of accessing various servers and workstations while providing significant flexibility and ease of use.

One of the main features of the Avocent PS/2 KVM is its ability to support multiple connections, typically allowing users to manage anywhere from two to 16 computers simultaneously. This is particularly beneficial in data centers and server rooms where space and resources are limited. Users can seamlessly switch between connected devices using simple keystrokes or a designated button on the KVM switch, which enhances productivity and streamlines operations.

The technology behind the Avocent PS/2 KVM switch includes advanced signal processing, ensuring high-quality video output and keyboard/mouse responsiveness. These switches are compatible with standard PS/2 connections, making them a reliable choice for legacy systems and environments where PS/2 interfaces are still prevalent. The switches also feature built-in video circuitry that enhances resolution and clarity, allowing users to maintain optimal visual experiences even when managing multiple computers.

Another noteworthy aspect of the Avocent PS/2 KVM switch is its support for various operating systems, including Windows, Linux, and Unix. This versatility allows IT professionals to utilize the KVM across different platforms, ensuring compatibility with diverse computing environments. The KVM switch is designed to minimize downtime, featuring hot-plug capabilities that allow users to add or remove computers without having to power down the entire system.

Security is a prime concern in today's digital landscape, and the Avocent PS/2 KVM switch addresses this with advanced built-in security features. Users have the option to set up password protection, restricting access to authorized personnel only. This is particularly important in sensitive environments where data protection is crucial.

Furthermore, the reliable construction of these KVM switches contributes to their long-lasting performance. Designed for continuous use in demanding environments, the Avocent PS/2 KVM switch promises durability and functionality, making it an invaluable asset for both small offices and large enterprise settings.

In summary, the Avocent PS/2 KVM switch stands out for its flexibility, advanced technology, security features, and reliable performance, making it an essential tool for anyone needing to manage multiple systems efficiently.
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