Motorola CPEI 750 Troubleshooting, Power, A Computer Cannot Log On to the CPE, 68P09292A81-B

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Troubleshooting

6

Chapter 6: Troubleshooting

Power

•Check that the AC power adapter is properly plugged into the electrical outlet and into the Desktop CPE.

•Check that the electrical outlet is working.

A Computer Cannot Log On to the CPE

Check that the Ethernet cable is properly connected to the Desktop CPE unit and the computer.

Cannot Connect to the Internet

•Check the Desktop CPE connection status from the Web Interface, refer to the Connection Status section to verify the connection status.

•If the Desktop CPE connection is down, and the gateway has not received an IP for

5 minutes to 10 minutes:

-Re-Run the Setup Wizard.

-If the Setup Wizard does not help, then reset the Desktop CPE using the reset button.

Additional Troubleshooting Help

Contact your service provider for additional help.

68P09292A81-B	6-1
JUN 2008

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Contents User Manual CPEi 750 SeriesChapter 2 Installation Contentsof Contents Chapter 3 Basic ConfigurationChapter 5 Configuring TCP/IP Chapter 6 TroubleshootingChapter 7 Important Safety and Legal Information Overview Powerful Features in a Single UnitChapter 1 Desktop CPEi 750 User Guide Desktop CPEi 750 User GuideFront of the CPE Back of the CPEStatus Operating Information PortPort Description 68P09292A81-B Installation Chapter 2 InstallationEasy Setup Before you BeginBefore you Begin Configuration Advanced SetupProcedure to Log into the CPE Logging in to the CPESetup Wizard and Authentication Step 1 - Change PasswordStep 2 - Device Time Step 3 - WiMAX Security Step 4 - AccountRestart Button Figure 2-2 Status ScreenFigure 2-3 Restart Button Installation Chapter 3 Basic Configuration Basic ConfigurationPersonalize Menu Device Name Tab Password TabDevice Time Tab Field or ButtonRestore Factory Settings Tab Internet MenuWiMAX Security Tab Firewall TabInternet Protocol Tab Dynamic DNS Tab Status MenuTelephony Menu Network TabTelephony Tab Account Tab Ring Tone Tab Caller ID TabCall Forwarding Tab Voice Mail Tab Special Number Tab 3-11Automatic Callback Activate Chapter 4 Advanced Configuration Advanced ConfigurationPort Forwarding Menu Forwarding Tab Local Address MenuDHCP Server Tab Lease Status Tab Lease Reservation TabControl Panel Software Tab Certificate TabSystem Tab About Tab Table 4-6 System TabAdvanced Configuration Configuring TCP/IP Chapter 5 Configuring TCP/IPConfiguring TCP/IP in Windows SystemsFigure 5-2 Network and Dial-up Connections Figure 5-4 Properties IP setting 8. Click Internet Protocol TCP/IPConfiguring TCP/IP in Windows XP Figure 5-10 Network and Internet Connections Figure 5-12 Network Connections Figure 5-14 Internet Protocol TCP/IP Properties 11. Click OK to close the TCP/IP Properties windowAdditional Troubleshooting Help Chapter 6 TroubleshootingPower TroubleshootingTroubleshooting RF Exposure Compliance Guidelines and Operating Instructions Chapter 7 Important Safety and Legal InformationImportant Safety and Legal Information FCC Regulatory InformationIndustry Canada Statement Specific 2.5GHz InformationSpecific 3.5GHz Information EU Declaration of Conformity Caring for the EnvironmentDisposal of Motorola Equipment in EU Countries Disposal of Motorola Networks Equipment in Non-EU countriesCMM Disclosure Usage and Disclosure Restrictions Copyrights and TrademarksCopyrights License AgreementsHigh Risk Materials Trademarks2009 Motorola, Inc