Motorola SB4101 manual Problem

Page 43

Introduction

Before You Begin

Installation

Configuration

Troubleshooting

Legal

Troubleshooting

Problem

Cannot send or receive data

X

Possible Solutions

nCheck the lights on the front panel. Note the first light from top to bottom that is off. This light indicates where the error occurred. If the first light that is off is:

Light

Turns off under the following error condition(s):

Receive

During startup, the receive channel is not acquired.

 

During normal operation, the receive channel is lost.

Send

During startup, the send channel is not acquired.

 

During normal operation, the send channel is lost.

Online

During startup, the IP registration was not successful.

 

During normal operations, the IP registration is lost.

Power

The modem may be in standby mode, press the Standby button.

nCheck that your TV is working if you have cable, and that you have a clear TV picture. If you are not receiving your regular TV channels, your data service will not function.

36

Home Print Exit

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Contents SB4101 User Guide Regulatory Information Canadian Compliance Declaration of ConformityRepairs Copyright 2001 by Motorola, Inc. All rights reserved Table of Contents Table of Contents cont’d Just open your browser and surf BetterItem Description Top and Front PanelTop and Front Panel Rear Panel Before You Begin For connecting to USB portPrecautions System Requirements Service ProviderComputer Ethernet Card or SB4101 CD-ROM Containing the USB Software Html BrowserInstallation and Configuration Tasks InstallationCabling and Startup for a Single User Cabling and Startup for a Single User Ethernet Setting Up a USB Driver in Windows Setting Up a USB Driver in Windows Setting Up a USB Driver in Windows Setting Up a USB Driver in Windows Setting Up a USB Driver in Windows Setting Up a USB Driver Windows 2000 and Windows Me Setting Up a USB Driver in Windows 2000 and Windows Me Setting Up a USB Driver in Windows 2000 and Windows Me Setting Up a USB Driver in Windows 2000 and Windows Me Setting Up a USB Driver in Windows 2000 and Windows Me Configuring for TCP/IP in Windows 95, 98, and Me Configuring for TCP/IP in Windows 95, 98, and ME Click Properties Configuring for TCP/IP in Windows 95, 98 and MeClick Obtain an IP address automatically Configuring for TCP/IP in Windows Configuring for TCP/IP in Windows Configuring for TCP/IP in Windows Configuring for TCP/IP in Windows Verifying Your IP Address Windows 95, 98, and Me Verifying Your IP Address Windows Verifying Your IP Address Windows Ethernet Cabling for Multiple UsersEthernet and USB Problem Possible Solutions TroubleshootingGreen Power light is off Problem Troubleshooting Removing the SB4101 Device Listing from Windows Removing the SB4101 Device Listing from Windows Removing the USB Driver from Windows Click Remove Driver Click Settings Home Print Exit Home Print Exit Next Removing the USB Driver from Windows 2000 and Windows Me Removing the USB Driver from Windows 2000 and Windows Me Contact Us Glossary Expansion slot Type connector IP address MAC addressCoaxial cable coax Splitter MHzHow fast are cable modems? FAQsWhat is high-speed cable Internet access? Can I still watch cable TV while I’m using my cable modem?Do I need to change my Internet Service Provider ISP? What is DOCSIS?What type of technical support is available? What does the SB4101 limited warranty cover?What do I do if my modem stops working? Software License You may You may not Government Restricted Rights 483507-001-99 5/01
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SB4101 specifications

The Motorola SB4101 is a cable modem that was popular in the early 2000s for its reliability and performance in home networking. Designed to connect to high-speed internet through a cable provider, the SB4101 adhered to DOCSIS (Data Over Cable Service Interface Specification) standards, which ensured efficient data transmission over existing cable television infrastructure.

One of the main features of the SB4101 is its compatibility with DOCSIS 1.0 and 1.1 standards. This backward compatibility meant that users could easily integrate the modem into existing setups without needing to upgrade their service. The modem supports download speeds of up to 38 Mbps and upload speeds of approximately 10 Mbps, depending on the service plan provided by the internet service provider (ISP). This level of performance was considered quite impressive for its time, making it suitable for basic internet browsing, video streaming, and online gaming.

The SB4101 is equipped with a user-friendly interface, simplifying the process of installation and configuration. The modem features a standard Ethernet port, allowing users to connect it directly to a computer or router. This versatility enables networking flexibility, as users can expand their home network by integrating additional devices such as laptops, smartphones, and smart TVs.

Another noteworthy characteristic of the SB4101 is its compact design, which makes it easy to integrate into various home environments. The sturdy casing offers durability, ensuring longevity for users who require consistent connectivity. Additionally, the modem comes with LED indicators that provide clear information regarding power, receive, send, and online statuses, facilitating easy troubleshooting for end-users.

Security features in the SB4101 include support for encryption protocols that safeguard data packets during transmission, helping to protect users from potential threats. The modem also allows for remote management, enabling ISPs to monitor the device's performance and troubleshoot any connectivity issues without needing a technician on-site.

In summary, the Motorola SB4101 is a robust cable modem designed for reliable and efficient internet connectivity. With its compatibility with DOCSIS standards, impressive speed capabilities, user-friendly design, and security features, it remains a noteworthy choice for users seeking good performance in their home networking setup. Although it may not match the speeds of modern devices, the SB4101 holds a significant place in the evolution of cable modem technology.