Cisco Systems EPC2202, DPC2202, 4025508 Having Difficulty?, Common Troubleshooting Issues

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Having Difficulty?

Having Difficulty?

Common Troubleshooting Issues

I don't understand the front panel status indicators

See Front Panel LED Status Indicator Functions (on page 32), for more detailed information on front panel LED status indicator operation and function.

The modem does not register an Ethernet connection

Verify that your computer has an Ethernet card and that the Ethernet driver software is properly installed. If you purchase and install an Ethernet card, follow the installation instructions very carefully.

Verify the status of the front panel LED status indicators.

The modem does not register an Ethernet connection after connecting to a hub

If you are connecting multiple PCs to the cable modem, you should first connect the modem to the uplink port of the hub. The LINK LED of the hub will illuminate continuously.

The modem does not register a cable connection

The modem works with a standard 75-ohm RF coaxial cable. If you are using a different cable, your cable modem will not function properly. Contact your service provider to determine whether you are using the correct cable.

There is no dial tone when I lift the telephone handset

Your telephone wiring may be connected to the wrong RJ-11 port on the cable modem. The cable modem has two telephone ports. Verify that you are connected to the correct telephone port.

There may be a problem with your telephone set. Use a different telephone set and listen to hear dial tone.

There may be a problem with your home telephone wiring. Use a telephone and connect directly to the same RJ-11 port on the back of the unit. If the dial tone is working here but does not work at other locations in the home, a professional may need to diagnose and repair a problem with your telephone wiring.

Verify that the phone company has removed the previous telephone service from your home telephone wiring.

Your telephone service may not be enabled from your cable telephony service provider. Contact your cable telephony service provider for more information.

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Contents Cisco Model DPC2202 and EPC2202 VoIP Cable Modem User Guide This DocumentImportant Safety Instructions Mitteilung für CATV-Techniker Aviso a los instaladores de sistemas CatvPower Source Warning Ground the ProductVerify the Power Source from the On/Off Power Light Protect the Product from LightningCheck Product Safety Protect the Product When Moving ItTelephone Equipment Notice Declaration of Conformity Canada EMI RegulationCE Compliance CEModem/EMTA Benefits and Features IntroductionIntroduction Whats In the Carton? Front Panel Description Back Panel Description Minimum System Requirements for Macintosh What Are the System Requirements for Internet Service?Minimum System Requirements for a PC System Requirements for an Ethernet ConnectionDo Not Have a High-Speed Internet Access Account Already Have an Existing High-Speed Internet Access AccountWant to Use the Cable Modem for Telephone Service Where Is the Best Location for My Cable Modem? How Do I Mount the Modem on a Wall? Optional Before You BeginLocation and Dimensions of the Wall-Mounting Slots Number of Telephone Devices What Are the Requirements for Telephone Service?Telephone Wiring Requirements Telephone Device TypesConnecting and Installing Internet Devices To connect devicesRev B Rev B Installing USB Drivers Installing USB Drivers on Windows 2000 SystemsInstalling USB Drivers on Windows XP Systems Installing USB Drivers on Windows Vista SystemsFrequently Asked Questions How do I arrange for cable telephony installation?How many telephones can I connect? Frequently Asked Questions Common Troubleshooting Issues Having Difficulty?Tips for Improved Performance Check and CorrectFront Panel LED Status Indicator Functions BatteryNormal Operations AC Power applied Front Panel LED Status Indicators During Normal OperationsCopyright TrademarksPublication Disclaimer Software and Firmware Use NoticeFCC Radiation Exposure Statement For Information If You Have Questions
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