Sierra Wireless 597 manual

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Troubleshooting Sprint Mobile Broadband USB Modem by

Sierra Wireless™ (Compass™ 597)

If you are unable to resolve your issue using the Troubleshooting steps below, please contact Sprint Customer Service at 1-888-211-4727 for assistance.

1.The Sprint SmartViewSM software does not detect the Sierra Wireless Compass 597 USB modem.

There are several reasons why this behavior may occur:

The Compass 597 USB modem is not fully inserted into the USB port on your PC.

The Compass 597 USB modem must be fully inserted into the USB port of your computer (either directly, or through the optional extension cable) in order for the drivers to be installed and the Sprint SmartView software to recognize the USB modem.

￿If necessary, remove and reinsert the Compass 597 USB modem into the USB port on the computer.

￿If this does not resolve the problem, try using another USB port (if available).

￿If the modem is still not recognized, remove the Compass 597 USB modem and reboot the computer. Once the computer is booted up, plug in the Compass 597 USB modem again.

You’re using a USB extension cable other than the supplied USB extension cable.

Use only the supplied USB extension cable; other cables may not work with the USB modem.

The Compass 597 drivers are not installed or are incorrectly installed.

￿Remove the Compass 597 USB modem from the USB port.

￿Uninstall the Sprint SmartView software. If you’re running Windows: o Click Start, Settings and then Control Panel.

o Double click the Add/Remove Programs icon.

o Click to select Sprint Connection Manager from the list of installed programs.

o Click Remove.

￿Insert the Compass 597 USB modem into the computer’s USB port and wait for the installation process to complete.

￿The drivers and software should now be correctly installed. In Windows, you can validate this by checking the Device Manager to make sure there are no exclamation marks (“!”) showing up. If this icon appears, there is a problem with the driver.

￿Open the Sprint SmartView software and, on the Mobile Broadband tab, click Connect to verify that you can connect.

The installation of Windows is not up-to-date.

Browse to Windows Update using an alternate Internet connection to ensure that all of the latest Service Packs and updates are installed.

Please note this device/software does not support Windows 2000 currently. If this is your Operating System, then you will need to return and replace this device with another Sprint Mobile Broadband connection device that does support this OS.

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597 specifications

Sierra Wireless 597 is a robust and versatile wireless communication device designed to facilitate seamless connectivity in various applications, including IoT and M2M environments. As part of Sierra Wireless' commitment to delivering high-quality connectivity solutions, the 597 offers a range of features and technologies that cater to the demands of modern communication.

At its core, the Sierra Wireless 597 serves as a 4G LTE router, providing high-speed internet access for devices in remote locations or areas lacking traditional broadband infrastructure. Its advanced LTE capability ensures reliable and fast connections, accommodating data-heavy applications like video surveillance, remote monitoring, and telemetry systems. The device supports multiple frequency bands, ensuring compatibility with various cellular networks across the globe.

One of the standout features of the 597 is its rugged design. Built to withstand harsh environmental conditions, this device is suitable for deployment in outdoor and industrial settings where durability is paramount. The casing is designed to resist water, dust, and extreme temperatures, making it ideal for use in fields such as transportation, agriculture, and utility services.

Moreover, the Sierra Wireless 597 boasts impressive security features, ensuring that data transmitted over its network remains protected. With integrated VPN support, firewalls, and secure access controls, users can trust that their information is safeguarded against unauthorized access. Additionally, the router complies with various industry standards for security and data protection.

Connectivity is further enhanced by the inclusion of multiple Ethernet ports and Wi-Fi capabilities. This allows for flexible networking options, enabling users to connect various devices, from sensors to cameras, without the need for extensive cabling. The option for Wi-Fi hotspot functionality enables mobile devices to connect easily, making it a versatile solution for remote workers and teams.

Another important characteristic of the Sierra Wireless 597 is its remote management capabilities. Users can efficiently monitor and configure the device remotely, reducing the need for physical access and thereby saving time and resources. This feature is particularly beneficial for organizations managing multiple devices across different locations.

In summary, the Sierra Wireless 597 is a powerful tool for those seeking dependable, high-speed wireless connectivity in challenging environments. With its advanced LTE technology, rugged design, robust security features, and flexible connectivity options, the 597 is well-equipped to meet the evolving needs of industries that rely on reliable communication solutions. Whether for IoT applications or temporary setups, this device stands out as a leader in the wireless communication landscape.