Sprint Nextel Merlin C777 manual Contacting Sprint Customer Service, Troubleshooting

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Contacting Sprint Customer Service

You can reach Sprint Customer Service by:

⬤Logging on to your account at www.sprint.com.

⬤Calling us toll-free at 1-888-211-4727(personal use) or 1-800-927-2199(business use).

⬤Writing to us at Sprint Customer Service, P.O. Box 8077, London, KY 40742.

Troubleshooting

For a more complete listing of errors and possible solutions, please see the user guide or online Help. You may also visit www.sprint.com/support to find up-to- date FAQs, Troubleshooting Guide and User Guides specific to this device.

Problem/error	Solution

The device has no	Ensure the following:
power.	⬤ The device is
	⬤ The device is
(The LED indicator is	properly inserted.
off.)	⬤ The computer is
	turned on and not
	in suspend mode
	(Windows) or sleep
	mode (Mac).

16 Section 2C. Using Your Merlin C777 Device

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Contents Page Page Table of Contents 3C. Important Safety Information Your Merlin C777 Device How to Use This Guide Getting More Information About the Device and Service Introducing the Merlin C777 Device Introducing the Merlin C777 Device Package ContentsYour Merlin C777 Device Care and Maintenance Page Setting Up and Using the Merlin C777 Device Setting Up Your Sprint Account Setting Up Your Device On Your Sprint AccountInstalling the Software and Activating Your Device System RequirementsInstalling the Software and Drivers Windows configurationInstalling the Software and Drivers on a Mac Computer InstallingInserting the Device Inserting the Device into a PC Card SlotInserting the Device into an ExpressCard Slot Activating Your Merlin C777 Device Using Your Merlin C777 Device Starting the SoftwareViewing the User Guide Using the Removable PC Card AdapterRemoving the Device External Antenna Connector To access the external antenna connectorContacting Sprint Customer Service TroubleshootingUsing Your Merlin C777 Device Page Section Technical Specifications LED OverviewRed No service is available. If Environmental Specifications Mechanical SpecificationsSoftware Specifications Transmitter SpecificationsReceiver Specifications Hardware SpecificationsMiscellaneous Regulatory Information Regulatory NoticesRegulatory Information FCC Equipment Authorization ID PKRNVWCC760 RF Exposure/Specific Absorption Rate SAR InformationTrademarks CopyrightAdditional Information and Updates Patents and Licenses Limitation of LiabilitySafety and Hazards Important Safety InformationImportant Notice Novatel Wireless Limited Warranty andLiability