Memorex 6 manual Updates & Upgrade FAQs, Memorex FAQs link

e. Updates & Upgrade

At www.nero.com you will find free updates and new upgrades for purchase. These can improve your performance, eliminate errors, and integrate new functions. You can retrieve these via your Nero ProductCenter or visit the Nero website from time to time. We recommended that you maintain your software with the most current updates to optimize its performance. You can also click on the Memorex FAQs button in the StartSmart Toolkit (or visit www.memorex.com and click “Support”) to browse the Memorex website for any special updates or available downloads.

f. FAQs

1.Where can I find step by step directions for using Nero Express 6, NeroVision Express 3, and Nero BackItUp?

–In addition to this Guide, the Nero StartSmart bar has a Manuals section with html versions of the Nero manuals and the :\Program Files\Ahead\ Manuals direc tory on your hard drive has PDF* versions of the manuals containing detailed instructions for using the Nero software.

*Adobe Acrobat Reader is required in order to access any supplied PDF files. It can be downloaded for free at: www.adobe.com

2. One of my encoders has expired! What should I do?

–For licensing reasons, Memorex and Nero are only permitted to integrate demonstration versions into Nero 6 for some formats. This gives you the chance to test out the encoder functions for a limited time. To activate the demo version, you must purchase the corresponding encoder plug-in. You can do this at http://www.nero.com in the online shop. We decided to take this step so that only those users who actually want to use these functions would have to pay the license fees due.

3. Why do I not have a Help file?

–If for some reason you do not have access to any Help files, please download the latest update and the language package to enable you to access the help files again. You can download them from: http://www.nero.com/us/downloads.html.

4. Where can I get assistance with technical problems?

For all technical problems, we recommend using the Nero help system by clicking on the Nero "Online Help" link in the StartSmart Manuals menu or by clicking on

the "Memorex FAQ's" link in the StartSmart Toolkit menu.

If you cannot find an answer to your problem at either of the locations above, you can contact Memorex Technical Support by clicking on the "Memorex Tech

Support" linkin the StartSmart Toolkit menu or through e-mail at techsupport@memorex.com.

If all of the above electronic assistance is not resolving your issue, please call us Toll Free at (877) Is it live [474-8548].

Technicians are available M-F 9-6 p.m. P.S.T.

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