Sony PJ390E, PJ380, PJ230E manual Connecting to a computer, PlayMemories Home cannot be installed

Page 184

"Handycam" User Guide

Operation Search

Before use

Getting started

Recording

Playback

Playing images on a TV

Saving images with an external device

Customizing your camcorder Troubleshooting Maintenance and precautions

Contents list

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Top page > Troubleshooting > Troubleshooting > Connecting to a computer

Connecting to a computer

“PlayMemories Home” cannot be installed.

An Internet connection is required to install “PlayMemories Home.”

Check the computer environment or installation procedure required to install “PlayMemories Home.”

“PlayMemories Home” does not work correctly.

Quit “PlayMemories Home” and restart your computer.

The camcorder is not recognized by the computer.

Disconnect all USB devices from the USB jack of your computer except the keyboard, mouse, and your camcorder.

Disconnect the Built-in USB Cable from the computer and restart the computer, then connect the computer and your camcorder again in the correct order.

When both the Built-in USB Cable and the USB jack of the camcorder are connected to the external devices at the same time, disconnect the one that is not connected to a computer.

Related topics

Information on your camcorder model: Model Information

Information on supplied items: Differences in supplied items

Back to top

Copyright 2013 Sony Corporation

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Contents User Guide Operation Search Operation SearchHow to use this User Guide Parts and controls/Screen indicatorsAbout language setting Before useCharging the battery pack Turning the power on, and setting the date and timeGetting started Checking the supplied itemsRecording RecordingUseful functions for recording images Playback Playing images on a TV Playing images on a high definition TVPlaying images on a non-high-definition TV Playing images on a TV supporting Bravia SyncUsing the PlayMemories Home software Saving images with an external deviceSaving images on an external media device Creating a disc with a recorderUsing menu items Shooting ModeCustomizing your camcorder Camera/MicPlayback Function SetupEdit/Copy Troubleshooting If you have problemsTroubleshooting Self-diagnosis display/Warning indicatorsMaintenance and precautions Contents list Using the built-in projector PlaybackPlayback Highlight playbackCustomizing your camcorder My Button Grid Line Display Setting Troubleshooting Copyright 2013 Sony Corporation Search by operation Saving battery power Using the built-in projectorCapturing photos during movie recording Recording sunset or fireworks beautifullyHow to use this User Guide Selecting a topic to displaySearching a topic by keyword Changing the font sizeReturning to a previous Printing out a Marks and notations used in this User GuideBack to top Recording media Signal Model InformationTo confirm the model name of your camcorder Differences in functionsPower Differences in zoom magnificationDifferences in supplied items Selecting OpeningParts and controls Page Page Grip belt Built-in USB Cable Memory card access lamp Memory card slot Batt battery release leverTo fasten the grip belt Tripod receptacleScreen indicators Indicator MeaningSlideshow Set About language setting Selecting items on the LCD screen Supplied items Back to top Search To remove the battery pack Battery pack AC AdaptorCharging time To use your camcorder continuously for a long timeCopyright 2013 Sony Corporation Charging the battery pack using your computer Battery pack Built-in USB Cable* when using your computerTo remove the battery pack Turning the power on, and setting the date and time To change the language settingTo turn off the power To adjust the angle of the LCD screenDefault recording medium Alternative recording medium Selecting a recording medium Models with internal memoryInserting a memory card Types of memory card you can use with your camcorderTo eject the memory card Recording movies To display items on the LCD screenScreen indicators Back to top Shooting photos Screen indicators during recording Copyright 2013 Sony Corporation Zooming Capturing photos during movie recording Dual Capture Recording in mirror mode Intelligent Auto To record subjects other than people Tracking focus Playing movies and photos from the Event View screen Models with touch panel Models with multi-selectorScreen display on the Event View screen To play back images with other devices Dividing a movie On recording date and time of captured photos Enjoying a digest of your movies Highlight Playback Back to top Changing the settings for Highlight Playback To play back a saved scenario To play back a Highlight Movie Using the built-in projector Models with a projector Related topics On an Hdmi cable Back to top Copyright 2013 Sony Corporation Connecting the camcorder to a high definition TV On an Hdmi cableConnecting the camcorder to a non-high-definition TV Ratio according to the connected TV 169/43 Jack Connecting the camcorder to a TV via a VCR Using Bravia Sync What you can do with PlayMemories Home software Windows Playing images on a computerSoftware for Mac Checking the computer system OS*1Hard disk DisplayInstalling the PlayMemories Home software in your computer Disconnecting your camcorder from the computer Devices on which the created disc can be played back Blu-ray discsDVD disc with high definition image quality HD To create a Blu-ray discStarting the PlayMemories Home software Main software Downloading the dedicated software for the camcorderMusic Transfer for models with a USB input function Handycam User Guide To delete images in the external media device Adaptor Handycam User Guide Devices that cannot be used as an external media device Handycam User Guide To find a menu item quickly Setting up menu itemsSelect Select a category Select your desired menu item When you cannot select a menu item Movie Photo White Balance AutoOutdoor IndoorBack to top Search Spot Meter Flexible spot meter HDR-CX320/ CX320E/ CX380 CX380E/ CX390E/ PJ320E/ PJ380/ PJ380E/ PJ390EPJ380/ PJ380E/ PJ390E Spot Focus HDR-CX320/ CX320E/ CX380/ CX380E/ CX390E/ PJ320EExposure Focus To adjust the focusOn focal distance information 101 Low Lux OffScene Selection Beach*2 Snow*2White Fader FaderBlack Fader Self-Timer Tele Macro Active SteadyShot movieStandard PJ390E CX320/ CX320E/ CX380/ CX380E/ CX390E/ PJ320E/ PJ380/ PJ380ESteadyShot photo HDR-CX280/ CX280E/ CX290/ CX290E PJ390E 350 Digital ZoomPJ220E/ PJ230/ PJ230E 320 Auto Back Light Face Detection Recording conditions for better face detection performanceChild Priority Adult PriorityDual Capture Smile ShutterAlways On 114 Smile Sensitivity Big SmileNormal Smile Slight SmileFace Detection Back to top Blt-in Zoom Mic Auto Wind NR HDR-CX320/ CX320E/ CX380/ CX380E/ CX390E PJ320E/ PJ380/ PJ380E/ PJ390EWind Noise Reduct. HDR-CX220/ CX220E/ CX230/ CX230E/ CX280 CX280E/ CX290/ CX290E/ PJ220/ PJ220E/ PJ230/ PJ230ENormal Micref Level Microphone reference levelLow My Button Grid Line Display Setting REC Mode On image qualityModels with the Ntsc color system Models with the PAL color systemTypes of media Recording mode Types of media devices on which the images can be saved60i*/50i Frame Rate60p*/50p HD/MP4/STD Setting HD QualityMP4 STD QualityWide Mode WideColor Image Size Event View Highlight Movie Related topicsScenario Delete To delete a part of a movieMultiple Images All In Event135 To remove the protection of an event ProtectSet All In Event 137 Copy Selecting Setup Media Settings Repair Img. DB F Direct Copy Media Select HDR-CX230/ CX230E/ CX290/ CX290E/ CX380 CX380E/ CX390E/ PJ230/ PJ230E/ PJ380/ PJ380E/ PJ390EMedia Info Format 144 Repair Img. DB F File Number ResetSeries Date/Time Data CodeCamera Data 148 Volume PJ220/ PJ230/ PJ380 Download Music HDR-CX220/ CX230/ CX280/ CX290/ CX320/ CX380Empty Music HDR-CX220/ CX230/ CX280/ CX290/ CX320/ CX380 TV Type 169Hdmi Resolution Ctrl for Hdmi Control for Hdmi Ctrl for HdmiUSB Connect USB Connect Setting Mass StorageMulti USB LUN SettingSingle Beep LCD Brightness BrightPower On By LCD HDR-CX320/ CX320E/ CX380/ CX380E/ CX390E Language Setting 162 Battery Info Power Save MaxInitialize Demo Mode Date & Time Setting Date & Time FormatDaylight Savings / Summer Time Date & TimeHome Area SettingDestination If you have problems Overall operations 171 Power abruptly turns off Batteries/power sourcesBattery pack is quickly discharged 173 LCD screen Menu items are grayed outButtons do not appear on the LCD screen Buttons on the LCD screen quickly disappearOperations using the memory card cannot be performed Memory cardImages stored on the memory card cannot be deleted Data file name is not indicated correctly or flashesRecording Pressing START/STOP or Photo does not record imagesPhotos cannot be recorded Imaging field looks differentAuto focus does not function SteadyShot does not functionImages cannot be recorded or played back correctly Horizontal stripes appear on the images178 Playback 180 Unable to edit Before useEditing movies/photos on your camcorderMovie cannot be divided Neither image nor sound is played on the connected TV Playback on the TVImage appears distorted on the 43 TV Before useCopying/Connecting to other devices Images are not copied correctlyConnecting to a computer PlayMemories Home cannot be installedPlayMemories Home does not work correctly Camcorder is not recognized by the computerSelf-diagnosis display Battery level warningCor E Self-diagnosis display Fast flashing Recording movies Data error Cannot recognize the internal memory. Format and use againRecovering data Cannot recover dataReinsert the memory card Cannot recognize this memory card. Format and use againUnable to access external media OthersMaximum number of images already selected Data protectedWhat is the Avchd format? About the Avchd formatAbout the memory card On the memory card adaptorOn image data compatibility About the Memory Stick mediaSame as with Memory Stick PRO Duo media About the InfoLITHIUM battery pack About battery life On recording On use and careLCD Panel About this manual, illustrations and on-screen displays On use and careWhen not using your camcorder for a long time On handling the LCD screenCarl Zeiss lens Models with Carl Zeiss lens LCD screenAbout care and storage of the lens On moisture condensation On charging the pre-installed rechargeable battery How to charge the pre-installed rechargeable batteryWith internal memory Charging time Recording time Recording time Playing timeHDR-PJ320E/ PJ380/ PJ380E/ PJ390E Battery pack HDR-CX220/ CX220E/ CX230/ CX230E Battery packPlaying time Expected recording time of movies MP4 in h hour and min minute Recording timeRecording mode Recording time Recording mode 16 GB 32 GB 64 GB Memory cardHigh definition image quality HD 16 GB 32 GB 64 GBBit-rate and recording pixels Expected number of recordable photos Recording pixelsTo magnify images further Extended Zoom HDR-CX220/ CX220E Zoom magnificationCX230/ CX230E/ PJ220/ PJ220E/ PJ230/ PJ230E Using your camcorder abroad HongKong/Singapore/Beijing On trademarks Video

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