Sony PCV-L630 manual Troubleshooting My DVD-ROM/CD-ROM drive tray does not open

Troubleshooting

37

My DVD-ROM/CD-ROM drive tray does not open

❑Make sure the computer is turned on.

❑If the Eject button does not work, you can open the tray by inserting a straightened heavyweight paper clip into the emergency eject hole.

When I click an application icon, a message such as “You must insert the application CD into your CD-ROM (DVD-ROM) drive” appears and the software does not start

❑Some titles require specific files that are located on the application’s DVD-ROM/CD-ROM. Insert the disc and try starting the program again.

❑Check to make sure you inserted the DVD-ROM/CD-ROM with the label side facing up.

My modem connection is slow

The computer’s modem uses K56flex™ technology/V.90. Many factors influence modem connection speed, including telephone line noise or compatibility with telephone equipment (such as fax machines or other modems). If you think your modem is not connecting properly to other computer-based modems, fax machines, or your Internet Service Provider, check the following:

❑Have your phone company check that your phone line is free from any line noise.

❑If your problem is fax-related, check that there are no problems with the fax machine you are calling. The modem that receives your call may be slower or may use a different communications protocol than your modem. If this is the case, the connection speed may be slower than expected.

❑For optimum performance, ensure you are calling an Internet Service Provider number that is V.90-compliant.

❑If you are having a problem connecting with your Internet Service Provider, check that the ISP is not experiencing technical problems.

❑If you have a second phone line available, try connecting the modem to this line.