Sony QUICK START, PCV-V100G quick start Support Options, Immediate Help and Support

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Support Options

Sony provides several options to help solve common problems or to locate support for your VAIO® computer. This section describes all available resources and offers suggestions on how to access this information for maximum results.

Immediate Help and Support

You can locate helpful information immediately by consulting your hard copy guides and supplements, or by accessing the online Computer User Guide and the individual software Help files.

Your computer is supplied with these support options:

❑VAIO® Computer Quick Start — The Quick Start contains information on how to set up your computer quickly and easily. You can find instructions on how to plan an ergonomic work space, connect power cords, cables and peripheral devices, register your computer with Sony, and establish a dial-up connection to the Internet. The Quick Start can also provide troubleshooting support, if problems occur.

❑VAIO® Computer User Guide — The online User Guide provides information about configuring, maintaining, and upgrading your computer. This support resource offers a variety of available topics, enabling you to quickly view specific information using context-sensitive search features. To access the online manual:

1 Click Start in the Windows® taskbar, then click Help and Support.

2 From the VAIO Help And Support Center menu, click VAIO User Guide.

❑Specifications — The online specifications sheet describes the hardware and software configuration of your VAIO computer. To view this online information go to http://www.sony.com/pcsupport.

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Contents Vaio Computer Quick Start Page Owner’s Record Mouse Properties PCVA-MS2 Safety Information and CautionPage Sony Regulatory Information Declaration of ConformityFCC Part Telephone Consumer Guidelines Canada Telephone Consumer Protection Act of 1991 United StatesIndustry Canada Notice Avis de L’Industrie CanadaDisposal of Lithium Battery Page Contents Vaio Computer Quick Start Getting Started Computer and supplied accessories Giga Pocket Personal Video Recorder accessoriesUnpacking your Computer Manuals Hard Disk Drive RecoveryOnline Documentation OtherVaio Computer Quick Start Locating Controls And Ports Front panel About the Front PanelRight panel About the Side PanelsMemory Stick media slot PC Card slotLeft panel Link 4-pin S400 port Modem line jackEthernet port Universal Serial Bus USB 2.0 portsAbout the Back Panel Back panelAC Input port About the Keyboard Wireless keyboard TopWireless keyboard Bottom Battery compartment To set up the wireless keyboardInserting batteries into the wireless keyboard Keyboard feetAbout the Mouse Wireless mouse TopLeft mouse button Wheel buttonWireless mouse Bottom To set up the wireless mousePower switch Inserting batteries into the wireless mouseRemote control About the Remote ControlJump button Mute buttonEnter button REC Stop button Press to stop recording REC buttonAudio button Standby buttonTV/VIDEO button Display buttonTo set up the remote control Inserting batteries into the remote controlTools button Vaio Computer Quick Start Setting Up Your Computer Attaching the power cord clamp Connecting the Power CordConnecting the power cord Inserting the power cord into the clampTo connect the wireless keyboard Connecting the Wireless KeyboardAdditional information about the wireless keyboard Connecting the keyboardConnecting the Wireless Mouse To connect the wireless optical mouseConnecting the mouse Additional information about the wireless optical mouse Connecting the Modem Cable Connecting the modem cableTo connect the modem cable Turning on your Computer Registering your ComputerTurning on your computer About the power button Turning Off your ComputerTo turn off your computer Vaio Computer Quick Start My computer does not start TroubleshootingWhy did my computer or software stop responding? Immediate Help and Support Support OptionsResources for Additional Help and Support Sony Computing Support Web siteClick Welcome to Vaio Life Example Sony Customer Information Services CenterSony Electronics Inc