ioSafe USB 3.0 user manual Following a Disaster

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Following a Disaster

If the SoloPRO is exposed to a disaster such as a flood or fire, you should immediately call the ioSafe Disaster Response Team at 1-888-984-6723 (US & Canada) or 1-530-886-1578 (International) extension 430. You can also send an email to disastersupport@iosafe.com. The professionals at ioSafe can determine the best actions to take to protect your valuable information. In some cases a self recovery can be performed and provide you with immediate access to your information. In other cases, ioSafe may request that the SoloPRO be returned to the ioSafe factory for data recovery. In any case, calling ioSafe is the first step.

The general steps for natural disaster recovery are:

1.After the disaster event, obtain physical possession of ioSafe device. If the device has been exposed to a fire, wait for the ioSafe device to cool down before handling.

2.Call ioSafe Disaster Support Team at 1-888-984-6723 (US & Canada) or 1-530-886-1578 (International) extension 430 to obtain an RMA #

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Contents IoSafe SoloPRO External Hard Drive USB Contents Welcome Trademarks CopyrightsFederal Communication Commission FCC Page Changes CE Compliance For EuropePrecautions Package Contents Specifications System Requirements About USB Kensington Security Slot Securing the SoloPRO SuggestionsFor Added Security Using the USB connection Connecting the SoloPRO to Your ComputerPage To change the SoloPRO formatting to work with your Mac Formatting the SoloPRO for Mac OSTerms and Conditions IoSafe Data Recovery ServicePage Following a Disaster Continue to use the ioSafe device for subsequent backups IoSafe Warranty Corporate Headquarters IoSafe Contact InformationDisaster Support
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