Hanns.G HP222, HSG 1095 manual Technical Support Faq, Q & A For General Problems, User’s Manual

Page 21
TECHNICAL SUPPORT (FAQ)

User’s Manual

TECHNICAL SUPPORT (FAQ)

Q & A FOR GENERAL PROBLEMS

 

 

PROBLEM & QUESTION

 

 

POSSIBLE SOLUTION

 

 

 

 

 

 

 

 

 

 

 

 

Power LED is not on

 

 

 

*Check if the Power Switch is in the ON position.

 

 

 

 

 

 

 

*Power Cord should be connected.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

*Check if the PC system is Plug & Play compatible.

 

 

 

 

No Plug & Play

 

 

 

*Check if the Video Card is Plug & Play compatible.

 

 

 

 

 

 

 

*Check if any plug pins on the VGA or DVI

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

connector are bent.

 

 

 

 

 

 

 

 

 

 

 

The display is too dark or too bright.

 

 

 

*Adjust the Contrast and Brightness Controls.

 

 

 

 

 

 

 

 

 

 

 

Picture bounces or a wave pattern is

 

 

 

*Move electrical devices that may cause electrical

 

 

 

 

present in the picture

 

 

 

interference.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

*Computer Power Switch should be in the ON

 

 

 

 

 

 

 

 

position.

 

 

 

 

 

 

 

 

*Computer Video Card should be snugly seated in its

 

 

 

 

 

 

 

 

slot.

 

 

 

 

 

 

 

 

*Make sure monitor’s video cable is properly

 

 

 

 

The power LED is ON (orange) but

 

 

 

connected to the computer.

 

 

 

 

there’s no video or no picture.

 

 

 

*Inspect monitor’s video cable and make sure none

 

 

 

 

 

 

 

 

of the pins are bent.

 

 

 

 

 

 

 

 

*Make sure computer is operational by hitting the

 

 

 

 

 

 

 

 

CAPS LOCK key on the keyboard while observing

 

 

 

 

 

 

 

 

the CAPS LOCK LED. The LED should either turn

 

 

 

 

 

 

 

 

ON or OFF after hitting the CAPS LOCK key.

 

 

 

 

 

 

 

 

 

 

 

Missing one of the primary colors (RED,

 

 

 

*Inspect the monitor’s video cable and make sure that

 

 

 

 

GREEN, or BLUE)

 

 

 

none of the pins are bent.

 

 

 

 

 

 

 

 

 

 

 

Screen image is not centered or sized

 

 

 

* Adjust pixel frequency CLOCK and PHASE or

 

 

 

 

properly.

 

 

 

press hot-key (AUTO Button).

 

 

 

 

 

 

 

 

 

 

 

 

Picture has color defects

 

 

 

*Adjust RGB color or select color temperature.

 

 

 

 

(White does not look white)

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

*Use win 2000/ME/XP Right click anywhere on

 

 

 

The screen resolution needs to be adjusted

 

 

 

desktop and select Properties>Settings>Screen

 

 

 

 

 

 

Resolution. Use the silder to adjust the reslution

 

 

 

 

 

 

 

 

 

 

 

 

 

 

and click Apply.

 

 

 

 

 

 

 

 

 

 

No sound is outputted from monitor’s

 

 

 

*Make sure PC audio output cable is connected to

 

 

 

built-in speaker

 

 

 

screen’s LINE IN port (or AUDIO IN port).

 

 

 

 

 

 

 

*Make sure the sound volume adjustment can be

 

 

 

 

 

 

 

clearly identified.

 

 

 

 

 

 

 

*Make sure the System > Silence option in the

 

 

 

 

 

 

 

monitor menu is on.

 

 

 

 

 

 

 

*While transferring via HDMI port but no sound is

 

 

 

 

 

 

 

outputted, it is recommended to select AUDIO

 

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Contents HP222 FCC Class B Radio Frequency Interference Statement User’s ManualCANADA Ergonomics CongratulationsEnergy EmissionsRECYCLING INFORMATION ERROR MESSAGE & POSSIBLE SOLUTIONS TABLE OF CONTENTSPRECAUTIONS SAFETY NOTICELamp Disposal SPECIAL NOTES ON LCD MONITORSCHECKING THE CONTENTS OF THE PACKAGE FEATURESBEFORE YOU OPERATE THE MONITOR The product package should include the following items LCD MonitorADJUSTING DISPLAY HEIGHT POWER INSTALLATION INSTRUCTIONSINSTALL & REMOVE POWER SOURCESETTING THE MONITOR ON THE WALL DISSEMBLING THE STAND BASEWALL MOUNTING THE MONITOR CONNECTING TO A PC MAKING CONNECTIONSADJUSTING THE VIEWING ANGLE GENERAL INSTRUCTIONS OPERATING INSTRUCTIONSPower Button FRONT PANEL CONTROLPower Indicator AdjustThe screen resolutions available will depend on the purchased model ResolutionINPUT SETTING HOW TO ADJUST A SETTINGSCOLOR SETTING IMAGE SETTINGOSD SETTING INTERMEDIATE, and MAXIMUM. This feature is limited toavailability of this function depends upon the selected model onlySYSTEM PLUG AND PLAY Plug & Play DDC2B Feature TECHNICAL SUPPORT FAQ Q & A FOR GENERAL PROBLEMSdesktop and select PropertiesSettingsScreen User’s Manual FACTORY PRESET TIMING TABLE ERROR MESSAGE & POSSIBLE SOLUTIONSRESOLUTION ƒ CABLE NOT CONNECTEDVideo mode 1280×960 @75HzAPPENDIX SPECIFICATIONS