Dell P1500 Total Satisfaction Return Policy U.S. Only, What do I do if I am not satisfied?

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w w w . d e l l . c o m / s u p p l i e s s u p p o r t . d e l l . c o m

What do I do if I am not satisfied?

We pride ourselves on our great customer service. If you are not satisfied with the service you receive under this limited warranty, please let us know. We have found that the best way to resolve issues regarding our limited warranty is to work together. If, after those discussions, you are still not satisfied, we believe arbitration is the most expeditious way to resolve your concerns. Therefore, ANY CLAIM, DISPUTE, OR CONTROVERSY (WHETHER IN CONTRACT, TORT, OR OTHERWISE, WHETHER PREEXISTING, PRESENT, OR FUTURE, AND INCLUDING STATUTORY, COMMON LAW, INTENTIONAL TORT, AND EQUITABLE CLAIMS) AGAINST DELL arising from or relating to this limited warranty, its interpretation, or the breach, termination, or validity thereof, the relationships which result from this limited warranty (including, to the full extent permitted by applicable law, relationships with third parties), Dell's advertising, or any related purchase

SHALL BE RESOLVED EXCLUSIVELY AND FINALLY BY BINDING ARBITRATION ADMINISTERED

BY THE NATIONAL ARBITRATION FORUM (NAF) under its Code of Procedure then in effect (available via the Internet at www.arb-forum.com/or via telephone at 1-800-474-2371). The arbitration will be limited solely to the dispute or controversy between you and Dell. Any award of the arbitrator(s) shall be final and binding on each of the parties, and may be entered as a judgment in any court of competent jurisdiction. Information may be obtained and claims may be filed with the NAF at P.O. Box 50191, Minneapolis, MN 55405. This provision applies only to individual home consumers and consumers who purchased through an employee purchase program. It does not apply to small, medium, large, and global commercial customers or government, education, and healthcare customers.

May I transfer the limited warranty?

Limited warranties on systems may be transferred if the current owner transfers ownership of the system and records the transfer with us. The limited warranty on Dell-branded memory may not be transferred. You may record your transfer by going to Dell's website:

If you are an Individual Home Consumer, go to www.dell.com/us/en/dhs/topics/sbtopic_015_ccare.htm

If you are a Home Office, Small, Medium, Large, or Global Commercial Customer, go to www.dell.com/us/en/biz/topics/sbtopic_ccare_nav_015_ccare.htm

If you are a Government, Education, or Healthcare Customer, or an Individual Home Consumer who purchased through an employee purchase program, go to www.dell.com/us/en/pub/topics/sbtopic_015_ccare.htm

If you do not have Internet access, call your customer care representative or call 1-800-624-9897.

"Total Satisfaction" Return Policy (U.S. Only)

We value our relationship with you and want to make sure that you're satisfied with your purchases. That's why we offer a "Total Satisfaction" return policy for most products that you—the end-user customer—purchase directly from Dell. Under this policy, you may return to Dell products that you purchased directly from Dell for a credit or a refund of the purchase price paid, less shipping and handling and applicable restocking fees as follows:

New Hardware Products and Accessories — All new hardware, accessories, parts, and unopened software still in its sealed package, excluding the products listed below, may be returned within thirty days from the date on the packing slip or invoice. To return applications software or an operating system that has been installed by Dell, you must return the entire computer. A different return policy applies to nondefective products purchased through Dell's Software and Peripherals division by customers of our Small and Medium Business divisions. Those products may be returned within thirty days from the date on the packing slip or invoice, but a fifteen percent (15%) restocking fee will be deducted from any refund or credit. The "Total Satisfaction" Return Policy and Software and Peripherals division return policy are not available for Dell EMC storage products, EMC-branded products, or enterprise software.

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Ap p e n d i x

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Contents Look Inside For Order toner cartridges Paper Accessing your User’s Guide FCC emissions information Page Page Page Contents Load paper Verify printer setup N t e n t s P a c k t h e p r i n t e r Drivers and Utilities CD Attaching an operator panel overlay Unpack the printer Install p r i n t e r s u p p l i e s Installing the print cartridge Removing toner cartridge packagingInstall printer supplies Install printer supplies Install t h e o p t i o n a l 2 5 0 s h e e t d r a w e r Base Tray Install the optional 250 -sheet drawer Install the optional 250 sheet drawer Install o p t i o n a l m e m o r y c a r d s Removing the printer side cover Install optional memor y cards Removing the system board shield Installing a memory card Unpack the printer memory card Reinstalling the system board shield Reattaching the printer side cover Lo a d p a p e r Paper support Manual feed Top output bin Front output door Tray 150 Plain paper, transparencies Labels, card stock Loading tray Load paper Load paper Load paper Loading the optional 250-sheet tray Load paper Load paper Corner bucklers Load paper Loading the manual feed Load paper N n e c t y o u r p r i n t e r Attaching a cable Turning on the printer Software overview Status Monitor Printing Status windowToner Re-order window Dell Local Printer Setup Utility Dell Printer Software UninstallInstalling printer drivers Driver ProfilerIf you purchased your Dell printer and computer together Using Windows XP with a USB or parallel cable If you purchased your Dell printer separatelyUsing Windows 2000 with a USB or parallel cable Select Search for a suitable driver, and then click NextUsing Windows Me with a USB or parallel cable Using Windows NT with a parallel cable Using Windows 98 with a USB or parallel cableClick Finish Sharing your printer Connect your printer N f i g u r e p a p e r t r a y s Type and size settings Configure paper trays Configure paper trays Ve r i f y p r i n t e r s e t u p Printing a menu settings GuideClick OK →OK. Close the Printers folder Verif y printer setup P e n d i Contacting Dell Belgium Brussels Website support.euro.dell.comCanada North York, Ontario Denmark Copenhagen Website support.euro.dell.comFinland Helsinki Website support.euro.dell.com France Paris Montpellier Website support.euro.dell.comHome and Small Business CorporateGermany Langen Website support.euro.dell.com Greece Website support.euro.dell.comIndia Ireland Cherrywood Website support.euro.dell.com Italy Milan Website support.euro.dell.comLatin America Luxembourg Website support.euro.dell.comMexico Netherlands Amsterdam Website support.euro.dell.com Norway Lysaker Website support.euro.dell.comPoland Warsaw Website support.euro.dell.com Portugal Website support.euro.dell.comPuerto Rico Singapore SingaporeSpain Madrid Website support.euro.dell.com Sweden Upplands Vasby Website support.euro.dell.comSwitzerland Geneva Website support.euro.dell.com Bracknell Website support.euro.dell.comA. Austin, Texas BusinessWhat is covered by this limited warranty? Limited Warranties and Return PolicyHow long does this limited warranty last? What if I purchased a service contract? Total Satisfaction Return Policy U.S. Only What do I do if I am not satisfied?What is covered by this limited warranty? How long does this limited warranty last? Consumers What do I do if I am not satisfied? Total Satisfaction Return Policy Canada Only Dell Software and Peripherals Canada OnlyDell-Branded Peripheral Products Making a Claim Ap p e n d i Ink and Toner Cartridges Limited Warranty Latin America Only Dell Software License Agreement Limited Warranty Government Restricted Rights GeneralD e Index