Dell 3000 manual Switzerland, Taiwan, Thailand

Page 102

Table 5-3. Dell Contact Numbers (continued)

		Area	Local Number or
Country (City)	Department Name or Service	Code	Toll-Free Number

	Switzerland*	Technical Support	. . . . . . . . . . .	. . . . . . .0844 811 411
	(Geneva)	Commercial Services	. 022 . .	. . . . . . . . . .799 01 01
		Commercial Services	. 022 . .	. . . . . . . . . .799 01 01
		Customer Service	. 022	. . . . . . . . . .799 01 50
		Fax	. 022	. . . . . . . . . .799 01 90

	Taiwan	Technical Support	toll free: 0080 651 226/0800 33 557
	NOTE: Customers in Tai-	Customer Service (Penang, Malaysia)	. . . . . . . . . . .	. . . . . . . . . . 810 4949
	wan call Malaysia for cus-	Transaction Sales	toll free: 0080 651 228/0800 33 556
	tomer assistance.	Transaction Sales	toll free: 0080 651 228/0800 33 556
	tomer assistance.
		Corporate Sales	toll free: 0080 651 227/0800 33 555

	Thailand	Technical Support	. . . . . . . . . . .	toll free: 0880 060 07
	NOTE: Customers in	Customer Service (Penang, Malaysia)	. . . . . . . . . . .	. . . . . . . . . . 810 4949
	Thailand call Malaysia for	Sales		toll free: 0880 060 06
	customer assistance.	Sales	. . . . . . . . . . .	toll free: 0880 060 06
	customer assistance.

	U.K.*	Customer Technical Support
	(Bracknell)	(Dell Dimension systems)	. 01344 . . . .	. . . . . . . . . . . .720111
		Customer Technical Support (Other systems)	. 01344 . . . .	. . . . . . . . . . . .723723
		Customer Care	. 01344 . . . .	. . . . . . . . . . . .720110
		TechFax	. 01344 . . . .	. . . . . . . . . . . .723178
		TechConnect BBS	. 01344 . . . .	. . . . . . . . . . . .723858
		Sales	. 01344 . . . .	. . . . . . . . . . . .720000

*For technical assistance in this country after normal working hours, use one of the following numbers: (353-1) 204 4008 or (353-1) 286 5908 (English only—the call is rerouted to the U.S.A.).

5-16 Dell Inspiron 3000 Reference and Troubleshooting Guide

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Contents 551&$1 7528%/6+227,1 Page Safety Instructions When Using Your ComputerWhen Removing or Installing Memory Modules Ergonomic Computing HabitsProtecting Against Electrostatic Discharge Viii Warranty and Return Policy Information PrefaceAbout This Guide Other Documents You May Need Notational ConventionsTypographical Conventions Examples autoexec.bat and c\windows Xii Contents Chapter Troubleshooting Your Computer Chapter Running the Dell Diagnostics Xvi Chapter Getting Help Xviii Appendix C Regulatory Notices Figures Dell Confidential Preliminary 2/4/98 Xxiv Xxv Xxvi Introduction Front View of the Portable ComputerHardware Features Back View of the Portable ComputerIntroduction Accessing Online Documentation Software FeaturesUsing the Power Button Available OptionsGetting Help Dell Inspiron 3000 Reference and Troubleshooting Guide Customizing System Features System UtilitiesSetup Program Accessing the Setup ProgramMain Menu Options System Date Quiet BootSystem Time Floppy DriveSystem Memory Extended MemorySystem Devices Menu Options FDD Controller PS/2 MouseIDE Controller CD-ROM Drive SpeedAudio Security Menu OptionsPassword on Boot System PasswordSet System Password Power Menu OptionsStandby Time-Out Power Management ModeSmart CPU Mode Suspend Time-OutResume on Modem Ring Suspend ModeBoot Menu Options Resume on Time of DayBoot Menu of Setup Program Exit Menu OptionsReinstalling Utilities and Drivers Double-click the Display icon Reinstalling Video DriversClick the Settings tab Click the Advanced Properties button Adapter Type box, click the Change ButtonReinstalling the Soft Wavetable Reinstalling Touch Pad DriversReinstalling Audio Drivers Reinstalling Infrared DriversWhen prompted, save the file to your hard-disk drive Reinstalling the System User’s GuideClick the Service and Support icon Click Technical Information, and then click DocumentationBasic Checks Troubleshooting Your ComputerBacking Up Your Files Is your computer wet or damaged?Checking Connections Did you receive a system message or beep code?Look and Listen Checking an Optional DeviceSetup Options Boot Routine IndicationsSystem Error Messages Messages and CodesFaulty Ter 5, Getting Help System Beep Codes CmosBeep Codes Using Software Finding Software SolutionsInstalling and Configuring Software Error MessagesProgram Conflicts Input ErrorsMemory-Resident Programs Avoiding Interrupt Assignment ConflictsTroubleshooting Procedures Troubleshooting a Wet ComputerTroubleshooting a Damaged Computer Troubleshooting a Power Failure Total Power Failure When Using the AC AdapterUse the AC adapter to fully charge the battery Total Power Failure When Using a BatteryIs the battery status indicator blinking? Yes. Go to step Call Dell for technical assistanceTroubleshooting the CD-ROM Drive No Power to a Part of the ComputerTroubleshooting the Diskette Drive Does the computer display a drive error message?Troubleshooting the Hard-Disk Drive Troubleshooting an External Keyboard Does the computer recognize the external keyboard?Troubleshooting Memory Troubleshooting the Built-In DisplayTroubleshooting an External Monitor Is an external monitor connected to the computer?Troubleshooting the Serial and Parallel Ports Troubleshooting the Basic I/O FunctionsChange the necessary statements in the start-up files Troubleshooting a Parallel PrinterTroubleshooting a Serial I/O Device Attempt another print operation on the parallel printerTroubleshooting the Infrared Port Troubleshooting the Touch PadTroubleshooting Audio Functions Dell Inspiron 3000 Reference and Troubleshooting Guide Running the Dell Diagnostics Features of the Dell DiagnosticsWhen to Use the Dell Diagnostics Before You Start Testing Starting the Dell DiagnosticsInstall a CD-ROM drive in the options bay Completing the Dell Diagnostics How to Use the Dell DiagnosticsConfirming the System Configuration Information Run How to Use the MenuMain Menu Options SelectOptions Pause for User Response Maximum Errors AllowedNumber of Times to Repeat Tests Option ParametersOutput Device for Error Messages Output Device for Status MessagesTest Limits Key-Help Tests in the Dell DiagnosticsAbout QuitDell Diagnostics Tests RAMDell Diagnostics Tests Error Messages RAM Test GroupSystem Set Test Group Video Test Group Why Run a Video Test? Why Run a Keyboard Test?Keyboard Test Group Why Run the Mouse Test? Mouse TestDiskette Drives Test Group Why Run a Diskette Drives Test? Why Run a Hard-Disk Drives Test?Hard-Disk Drives Non-SCSI Test Group Why Run an IDE CD ROM Drives Test? IDE CD ROM Drives Test GroupSerial/Infrared Ports Test Group Why Run a Serial/Infrared Ports Test?Why Run a Parallel Ports Test? Parallel Ports Test GroupWhy Run an Audio Test? Audio Test GroupDell Inspiron 3000 Reference and Troubleshooting Guide Technical Assistance Run the diagnostics for your Dell computerGetting Help Review the Dell Q&AHelp Tools Help ToolsDell Diagnostics Program Reference and Troubleshooting GuideCommercial Online Service AutoTech ServiceTechConnect BBS TechFax ServiceTechnical Support Service Automated Order-Status SystemProduct Information Problems With Your OrderReturning Items for Warranty Repair or Credit Before You CallDiagnostics Checklist Diagnostics ChecklistDell Contact Numbers 1344International Dialing Codes Austria Dell Contact NumbersAustralia BelgiumChile BruneiCanada ChinaFrance DenmarkFinland GermanyJapan IrelandItaly KoreaMacau Latin AmericaLuxembourg MalaysiaNew Zealand MexicoNetherlands NorwaySoutheast Asian SingaporeSouth Africa Pacific CountriesSwitzerland TaiwanThailand Technical Specifications Table A-1. Technical SpecificationsSdram Audio Display XGA Touch Pad Table A-1. Technical Specifications AC Adapter Environmental Computer Video Memory Test Diagnostic Video TestsText Mode Character Test Video Hardware TestCharacter Attributes Subtest 40 x Character Attributes Subtest 80 xCharacter Set Subtest 80 x Character Set Subtest 40 xText Mode Color Test Color Attributes Subtest 80 xTable B-1. Color Attributes Text Mode Pages Test Graphics Mode TestColor Palettes Test Solid Colors Test Regulatory Notices FCC Class B Notice U.S. OnlyModem Requirements IC Notice Canada OnlyEN 55022 Compliance Czech Republic Only CE NoticeCanadian Modem Requirements Vcci Notices Japan Only Korean Regulatory NoticePolish Center for Testing and Certification Notice 8ZNBHBOJB 1PMTLJFHP$FOUSVNNOM 024 Information Mexico Only Limited One-Year Warranty U.S. and Canada Only Warranties and Return PolicyLimited Three-Year Warranty U.S. and Canada Only Coverage During Year OneCoverage During Years Two and Three GeneralTotal Satisfaction Return Policy U.S. and Canada Only Index Dell Inspiron 3000 Reference and Troubleshooting Guide Help tools TechFax service, 5-4 user’s documentation Dell Inspiron 3000 Reference and Troubleshooting Guide Post Dell Inspiron 3000 Reference and Troubleshooting Guide Index XGA display Dell Information Development File Names &

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