Dell 1310 specifications Starting the Dell Diagnostics From Your Hard Drive

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It is recommended that you print these procedures before you begin.

NOTICE: The Dell Diagnostics works only on Dell computers.

NOTE: The Drivers and Utilities media is optional and may not ship with your computer.

See your Service Manual at support.dell.com to review your computer’s configuration information, and ensure that the device that you want to test displays in the system setup program and is active.

Start the Dell Diagnostics from your hard drive or from the Drivers and Utilities media.

Starting the Dell Diagnostics From Your Hard Drive

NOTE: If your computer cannot display a screen image, see "Contacting Dell" on page 64.

1Ensure that the computer is connected to an electrical outlet that is known to be working properly.

2Turn on (or restart) your computer.

3When the DELL™ logo appears, press <F12> immediately. Select Diagnostics from the start menu and press <Enter>.

NOTE: If you wait too long and the operating system logo appears, continue to wait until you see the Microsoft® Windows® desktop, and then shut down your computer and try again.

NOTE: If you see a message stating that no diagnostics utility partition has been found, run the Dell Diagnostics from the Drivers and Utilities media.

4Press any key to start the Dell Diagnostics from the diagnostics utility partition on your hard drive, and follow the instructions on the screen.

Troubleshooting

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Contents W . d e l l . c o m s u p p o r t . d e l l . c o m Setup and Quick Reference GuideMacrovision Product Notice Contents Lockups and Software Problems Dell Technical Update Service Returning Items for Warranty Repair or Credit Contents Front View About Your ComputerBack View Battery Removal Wireless Switch Quick Setup Setting Up Your ComputerSetting Up Your Computer Connecting to the Internet Setting Up Your Internet Connection Microsoft Windows XP Operating SystemClick Start→ Internet Explorer→ Connect to the Internet Microsoft Windows Vista Transferring Information to a New ComputerMicrosoft Windows Vista Microsoft Windows XP Operating SystemTo prepare a new computer for the file transfer Setting Up Your Computer Setting Up Your Computer Specifications O2MICRO OZ129 USB Lvds Wxga TrueLife Vostro Wxga Keyboard Number of keys Cell, 6 cell, and 8 cell Reduced under certain power-intensive Page Physical Weight Specifications Beep Codes TroubleshootingPower Lights ToolsCode Description Suggested Remedy Repetitive T a Error The hard drive cannot read the data Error MessagesTroubleshooting Troubleshooting Troubleshooting Click Uninstall When to Use the Dell Diagnostics Dell DiagnosticsStarting the Dell Diagnostics From Your Hard Drive Solving Problems Power Problems Memory Problems Program stops responding Lockups and Software ProblemsComputer does not start up Computer stops respondingSolid blue screen appears Other software problemsWindows XP Windows VistaDell Technical Update Service Accessing the Dell Support UtilityDell Support Utility Double-Clicking the Dell Support Icon Clicking the Dell Support IconIdentifying Drivers Reinstalling SoftwareReinstalling Drivers and Utilities DriversProperties Click the Drivers tab→ Roll Back Driver Using the Drivers and Utilities MediaAt the Welcome Dell System Owner screen, click Next Manually Reinstalling DriversRestoring Your Operating System Using Microsoft Windows System RestoreUndoing the Last System Restore Windows Vista Starting System Restore Windows VistaSelect Repair Your Computer Using Dell Factory Image RestoreEnabling System Restore Dell Factory Image Restore Windows Vista OnlyUsing the Operating System Media Click Dell Factory Image RestoreBefore you Begin Windows Vista Dell Factory Image Restore Reinstalling WindowsUsing the Operating System Media Reinstalling Windows Finding Information Your call when contacting supportWarranty information Obtaining Assistance Getting HelpDellConnect Online Services Technical Support and Customer ServiceProduct Information Problems With Your OrderAutoTech Service Automated Order-Status ServiceBefore You Call Returning Items for Warranty Repair or CreditPage Visit support.dell.com Contacting DellIndex Index Index Index
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