3When trying to play an On Demand track from the Library or On Demand tab the Player freezes
There may be a corrupted license file. To check and update this file:
a Check to see what version of wmvcore.dll you are using. It is located in C:\Windows\System 32\wmvcore.dll. Right- click on dll and select properties. Then select the Properties tab. You should be on version 10.10.3802.
b If not, update to windows media player 10. If you already have it, check for updates. (In Windows Media Player 10, go to Help > Check for Player Updates. This needs to be done twice for an update to start. This is a minor Microsoft bug, however if an update is available it should start on the second try).
4I updated to 10.1 and converted my account, but I still can't transfer to my device. I get a message telling me to upgrade my subscription.
We now have two On Demand subscriptions levels. If you like to transfer tracks to your portable device, upgrade your subscription to On Demand Portable. You can do this by
Frequently Asked Questions
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